Key Responsibilities
Quality Systems & Compliance
· Manage and continuously improve QMS processes, including internal audits, CAPA, calibration, complaints, inspections, risk management, and document control.
· Serve as a key quality contact and support ISO Management Representative responsibilities as assigned.
· Support notified body, customer, supplier, and third-party audits related to ISO 9001:2015, ISO 17025:2017, and other applicable requirements.
· Maintain accurate compliance documentation and ensure procedures, work instructions, forms, and quality records are properly controlled and current.
· Track and trend quality metrics; develop reports and dashboards to communicate performance, risks, and improvement priorities.
· Support periodic Management Reviews by preparing QMS performance data, audit results, corrective action status, and quality trend information.
· Ensure quality requirements are integrated throughout manufacturing, distribution, assembly, machining, and final product verification processes.
· Verify QMS compliance through internal audits and ensure timely follow-up on findings, corrective actions, and effectiveness checks.
Operational Quality & Performance
· Collaborate cross-functionally with Engineering, Manufacturing, Machining, Assembly, Distribution, and Supply Chain to identify, contain, and resolve quality issues.
· Lead root cause analysis and corrective/preventive action efforts to improve product quality, process capability, and customer satisfaction.
· Manage quality requirements for incoming inspection, in-process inspection, dimensional inspection, assembly checks, calibration, and final product release.
· Support production scale-up, new product introductions, and the implementation of new equipment with appropriate quality controls and validated processes.
· Define, monitor, and report departmental KPIs; manage priorities, resources, equipment needs, and day-to-day quality workload.
· Drive standardization of inspection methods, acceptance criteria, quality records, and nonconforming material processes.
· Partner with internal teams to identify opportunities for continuous improvement and reduce repeat defects, rework, scrap, and supplier-related issues.
Supplier Quality & Audit Support
· Plan, support, and improve vendor and supplier audit activities to evaluate compliance with internal standards, contractual requirements, and applicable regulations.
· Monitor supplier quality performance, incoming inspection trends, supplier corrective actions, and recurring nonconformances.
· Work with Procurement and Supply Chain to support supplier qualification, corrective action follow-up, and supplier improvement initiatives.
· Ensure supplier quality issues are documented, escalated, and resolved in a timely and effective manner.
Team Leadership & Development
· Lead, coach, and develop quality team members across assigned QC, QA, Compliance, Calibration, Document Control, and related functions.
· Set clear expectations, priorities, and performance goals; promote accountability, follow-through, and timely issue resolution.
· Support departmental training, onboarding, compliance awareness, and certification needs in partnership with HR and functional leaders.
· Build a practical, results-oriented quality culture focused on prevention, problem-solving, data integrity, and continuous improvement.
Safety, Regulatory & Sustainability Support
· Support regulatory readiness and ongoing compliance with OSHA, UL, RoHS, REACH, Conflict Minerals, ISO standards, and other applicable requirements.
· Support Safety Committee and EH&S activities as assigned and promote safe work practices within quality and operational areas.
· Stay current with relevant industry standards and help prepare the organization for changing quality and compliance expectations.
· Support sustainability and ESG-related data collection or reporting as it relates to quality, compliance, or operational performance.
Issue Management & Communication
· Manage escalated quality issues, audits, nonconformances, and product concerns with urgency, clarity, and professionalism.
· Communicate quality risks, audit outcomes, corrective action status, and improvement plans to senior leadership and cross-functional stakeholders.
· Use data, objective evidence, and sound judgment to support decisions and drive timely resolution of quality concerns.
· Maintain discretion and professionalism when handling confidential information, audit findings, supplier performance, and employee-related matters.
Required Qualifications
· Bachelor's degree in Engineering, Quality Management, Manufacturing, or a related field; equivalent relevant experience may be considered.
· 7+ years of quality experience within a manufacturing, machining, industrial, or related environment.
· Minimum 3 years of experience leading, supervising, or managing quality personnel or cross-functional quality initiatives.
· Hands-on experience with QMS processes, internal audits, CAPA, nonconforming material, inspection, calibration, document control, and management review activities.
· Strong working knowledge of ISO 9001:2015; knowledge of ISO 17025:2017 strongly preferred.
· Experience supporting customer, supplier, internal, and third-party audits.
· Experience with CNC machining, precision assembly, dimensional inspection, and final product testing preferred.
· ASQ certification such as CQE, CQA, or CMQ/OE preferred; ISO 9001 Lead Auditor certification preferred.
· Working knowledge of OSHA, UL, RoHS, REACH, Conflict Minerals, and related standards preferred.
· Strong command of MS Office Suite, ERP systems, document control systems, and quality data analysis tools; Minitab experience preferred.
Key Competencies
· Hands-on quality leader with strong operational discipline.
· Clear, professional verbal and written communication skills.
· Strong cross-functional collaboration and influencing skills.
· Detail-oriented, process-driven, and accountability-focused.
· Sound judgment and calm decision-making under pressure.
· Strong problem-solving and root cause analysis capability.
· Continuous improvement mindset using formal tools and techniques such as DMAIC, 5 Why, fishbone analysis, and corrective action methodology.
· Ability to balance urgency, compliance, documentation discipline, and practical business needs.
Cultural Fit & Leadership Expectations
· Comfortable in a closely held, relationship-driven organization with direct interaction across leadership and operations.
· Hands-on manager who is willing to engage at both the shop-floor and management levels.
· Committed to transparency, accountability, process improvement, and long-term organizational success.
· Able to build trust, reinforce standards, and support a culture of quality across departments.
· Trusted to manage confidential information with discretion and professionalism.
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