Technical Support Specialist

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.

We enable #HumanFirstDIGITAL

Job description:

We are seeking a Technical Support Specialist to provide hands-on, onsite IT support in a fast-paced call center environment. This role is responsible for ensuring the availability, reliability, and security of end-user technology, including workstations, networking equipment, telephony systems, and peripherals.

The ideal candidate is service-oriented, technically curious, and comfortable working directly with users to resolve issues quickly while maintaining data security and compliance standards.

Key Responsibilities

Call Center & End-User Support

• Provide onsite technical support to call center agents and supervisors
• Set up and configure desktops, monitors, headsets, phones, and peripherals
• Support new hire onboarding, workstation setup, and system access
• Troubleshoot basic hardware, software, login, and connectivity issues
• Support call center applications and softphone/VoIP systems
• Respond to issues through a ticketing system, walk-ups, and direct requests

Basic Network & Systems Support

• Troubleshoot basic wired and wireless network connectivity issues
• Assist with Ethernet cabling, patching, and workstation connections
• Verify device connectivity and workstation readiness
• Escalate complex network or infrastructure issues to senior IT staff

IT Operations & Asset Management

• Assist with IT asset tracking and inventory management
• Support workstation moves, adds, and changes
• Document common issues and solutions for internal knowledge bases
• Maintain a clean, organized, and professional IT workspace

Required Qualifications

• 2 - 4 years of experience in IT support, help desk, or technical assistance
• Basic understanding of networking concepts (IP addressing, Wi-Fi, Ethernet, DNS)
• Experience supporting Windows operating systems and common business applications
• Strong communication, customer service, and problem-solving skills
• Ability to work fully onsite in a call center environment

Preferred Qualifications

• IT certifications or coursework (CompTIA A+, Network+, or similar)
• Experience in healthcare, call center, or regulated environments
• Familiarity with Microsoft 365, Active Directory, or ticketing systems
• Interest in career growth within IT support or networking

Our Commitment to Diversity & Inclusion:

Did you know that Apexon has been Certified by Great Place To Work , the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)

Our Commitment to Environment:

Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our Perks and Benefits:

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.

We also offer:

o Health Insurance with Dental & Vision

o 401K Plan

o Life Insurance, STD & LTD

o Paid Vacations & Holidays

o Paid Parental Leave

o FSA Dependent & Limited Purpose care