Field Support Analyst

Title: Field Support Analyst
Location: New York 10166 (100% Onsite) - 8am -5pm (CST)
Duration: 4 months possible extension & Potential to convert to FTE

Overview of Work Environment/Client Nuances:
Fast paced environment, communication is very important as there will be C-Suite execs on-site

Team Overview:
Will be working as part of team, some in-person, some virtually

Resource's typical working day:
General desk top support
Hardware/software support
Desktop support helping a wide range of end users
Responding to tickets
Maintaining office technology
Front facing customer service
Level 1 & Level 2 software support enterprise level
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management

Licenses/Certifications:
Any applicable licenses or certifications are preferred

Must Have Skills:
o Good technical skills
o Excellent customer service

Nice to have skills:
Banking or law firm support work,
Experience with Apple iOS
Adobe Acrobat

Years of Experience: 5+ years

Education
Bachelor's degree preferred, if no degree, they will need 5 years extra experience

Software skills:
MS Intune, Ticketing Systems, MS Office Suite

Interview Process:
1st round technical interview phone
2nd round culture interview with HM MS Teams
3rd round with office leadership - onsite

About the Role:
As a Field Support Analyst, you will provide research and analysis support to the Digital & Technology department.
This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.

What You'll Do:
Edit content for the documentation of software applications and hardware environments.
Create photographs, drawings, sketches, diagrams, and charts to illustrate the material.
Conduct research and interviews with technical and business personnel.
Provide ad-hoc technical assistance to managers and other members of the application development team.
Support changes or enhancements to templates and other documentation standards.
Have some knowledge of standard principles with limited practical experience in applying them.
Lead by example and model behaviors that are consistent with client's values.
Impact the quality of own work.
Work within standardized procedures and practices to achieve objectives and meet deadlines.
Exchange straightforward information, asks questions, and check for understanding.
What You'll Need:
Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
Ability to use existing procedures to solve standard problems.
Experience with analyzing information and standard practices to make judgments.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Organizational skills with a strong inquisitive mindset.
Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.