Technical Product Support Analyst

Description

Fully onsite role in Clearwater, FL. This role will convert over full time after 90 day trial period, where free individual benefits and a quarterly bonus plan that will enact upon conversion to full time.

We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a contract with the potential for a long-term position. In this role, you will provide in-depth technical assistance to customers while leveraging your mechanical and electrical expertise to resolve issues effectively. This position offers a dynamic opportunity to work within a healthcare-related environment and contribute to customer satisfaction through reliable troubleshooting and support.

Responsibilities:

Address customer inquiries promptly, diagnosing and resolving technical challenges with precision.

Apply mechanical and electrical knowledge, utilizing tools such as voltmeters, to troubleshoot equipment effectively.

Maintain professionalism and de-escalate situations to ensure positive customer experiences.

Collaborate with team members to streamline communication and enhance problem-solving efforts.

Create and manage detailed documentation to support technical processes and training initiatives.

Stay updated on emerging technologies and improve technical skills continuously.

Perform repairs and maintenance on mechanical equipment as required.

Uphold teamwork and a positive attitude in all aspects of the role.

Ensure reliability and consistency in managing customer support tasks.

Requirements

Strong analytical and problem-solving skills with a focus on critical thinking.
Positive attitude and proven ability to work collaboratively within a team environment.
Hands-on experience with mechanical and electrical systems, including familiarity with voltmeters.
Self-motivated with a desire to learn and adapt to new technologies and processes.
Demonstrated ability to de-escalate situations and deliver exceptional customer service.
Experience in creating and maintaining technical documentation is preferred.
Flexibility to embrace changing procedures and challenges.
Prior experience in troubleshooting and repairing equipment is highly desirable.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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