Customer Care Specialist

Immediate need for a talented Customer Care Specialist. This is a 06+ Months contract opportunity with long-term potential and is location in Burlington, VT(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-15812

Pay Range: $20 - $21/hr . Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

• The Customer Care Specialist I plays a crucial role in assisting customers through various channels, such as inbound calls and support ticketing systems.
• They focus on establishing and nurturing positive relationships with customers by addressing inquiries related to company products, features, and services.
• Their responsibilities encompass handling fulfillment, billing, account management, technical, and configuration issues.
• While adept at resolving common concerns independently, they escalate complex, unexpected, or recurring issues to internal experts to ensure a swift and effective resolution.
• The Customer Care Specialist I serves as the frontline support, delivering exceptional customer service and contributing to overall customer satisfaction.
• Receive and respond to customer requests via the inbound call queue and support ticketing systems.
• Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
• Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration, client software, or other vendor integration points.
• May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
• Apply appropriate security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
• Document customer inquiries, status, and resolution.
• Work across teams when needed and follow up with customers to resolve issues satisfactorily.

Key Requirements and Technology Experience:

• Key Skills :Automotive industry software support experience
• Contact Center Operations experience (telecom, workforce management, forecasting, call monitoring, etc.)
• High School Diploma/GED and generally less than 2 years experience.
• Their responsibilities encompass handling fulfillment, billing, account management, technical, and configuration issues.
• Tracking tickets within the customer care system,
• Troubleshooting equipment, software, and compatibility problems,
• Documenting customer issues, progress, and status
• Referring complex issues to more senior specialists or management.
• High School Diploma/GED and generally less than 2 years experience.
• Gains familiarity with Customer Care concepts, procedures, and methodologies.
• With guidance, performs routine customer care agent duties, including:
• Receiving and responding to customer requests,
• Tracking tickets within the customer care system,
• Troubleshooting equipment, software, and compatibility problems,
• Documenting customer issues, progress, and status
• Referring complex issues to more senior specialists or management.
• Communicating with product, service delivery, and other cross-functional teams on customer feedback and expectations.
• Automotive industry software support experience
• Contact Center Operations experience (telecom, workforce management, forecasting, call monitoring, etc.)
• High School Diploma/GED and generally less than 2 years experience.

Our client is a leading Financial Services industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .