Technical Writer

Short Description

The agency is seeking a Technical Writer responsible for developing, reviewing, editing, and maintaining clear, accurate, and user-friendly documentation and written materials that support agency operations, business processes, and communications.

Position Summary

The Technical Writer is responsible for creating, reviewing, editing, and maintaining clear, accurate, and user-friendly written materials to support agency operations and communications. This role ensures that content is consistent, well-organized, compliant with agency standards, and effectively communicates information to internal and external stakeholders.

Scope of Work / Key Responsibilities

•     Review, edit, and update agency website content to ensure accuracy, consistency, accessibility, and alignment with agency branding and communication standards.

•     Draft, revise, and maintain website text, announcements, newsletters, guidance documents, and other agency communications.

•     Edit and proofread a variety of written materials for grammar, punctuation, clarity, tone, and formatting.

•     Review, update, and standardize Standard Operating Procedures (SOPs) and other operational documentation.

•     Format documents, reports, manuals, presentations, and correspondence for internal and external distribution.

•     Collaborate with subject matter experts and program staff to gather information and translate technical or complex information into clear, concise, and audience-appropriate content.

•     Ensure all documents comply with agency style guides, document control procedures, and applicable policies.

•     Maintain document version control and support the organization of agency documentation.

•     Recommend improvements to documentation processes, templates, and writing standards to promote consistency and efficiency.

•     Perform other related duties as assigned.

Required Skills / Qualifications

•     Bachelor''s degree in English, Technical Writing, Communications, Journalism, Public Administration, or a related field; relevant experience may substitute for education where applicable.

•     One (1) to six (6) years of professional experience in technical writing, editing, communications, or document management.

•     Experience developing, writing, editing, and maintaining technical documentation, including instruction manuals, standard operating procedures (SOPs), and how-to guides.

•     Experience developing, documenting, and maintaining detailed design specifications for complex systems.

•     Expertise and proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) and Adobe Acrobat.

•     Experience editing website content and technical or administrative documentation.

•     Excellent written, verbal, editing, and proofreading skills with exceptional attention to detail.

•     Ability to manage multiple projects, prioritize deadlines, and work independently and collaboratively.

•     Strong organizational, analytical, and communication skills.

Desired Qualifications

•     Experience using content management systems (CMS) for website updates.

•     Experience working in a government or public sector environment.

•     Knowledge of plain language principles and web accessibility standards.

•     Familiarity with document management systems and agency records management practices.