QA Lead – Duck Creek (Insurance – Policy & Billing) W2 Only

Job Title: QA Lead – Duck Creek (Insurance – Policy & Billing) 

Location: Cleveland, OH (Hybrid-3days)

Duration: Long Term

Type: Contract W2 Only

Job Summary 

We are seeking an experienced Onsite QA Lead with strong expertise in Duck Creek Policy & Billing and deep knowledge of the Commercial P&C Insurance domain.

This role will act as the primary liaison between business stakeholders and offshore QA teams, ensuring high-quality delivery, effective communication, and alignment with business expectations.

The candidate should also have exposure to automation and drive adoption across the program. 

Key Responsibilities 

Onsite Coordination & Stakeholder Management 

• Act as the single point of contact (SPOC) for QA at the client location 

• Collaborate closely with business users, product owners, and SMEs 

• Translate business requirements into test strategies and actionable tasks for offshore teams 

• Provide real-time updates, risk identification, and mitigation plans 

 QA Strategy & Leadership 

• Define and drive end-to-end QA strategy for Duck Creek implementations 

• Lead test planning, estimation, and execution across releases 

• Ensure alignment with business priorities, timelines, and quality goals 

• Drive shift-left and quality engineering practices 

 Duck Creek & Insurance Testing 

• Lead validation of Duck Creek Policy & Billing modules 

• Oversee testing of critical workflows: 

• Submission → Quote → Bind → Issue 

• Endorsements, Renewals, Cancellations 

• Billing lifecycle (Account setup, invoicing, payments, collections) 

• Ensure accuracy in rating, underwriting, and policy lifecycle processes 

• Validate integrations with external systems and APIs 

 Automation Enablement 

• Promote automation-first mindset across QA teams 

• Identify and prioritize automation candidates (API & UI) 

• Collaborate with automation teams to improve: 

• Coverage and efficiency 

• Execution stability and CI/CD integration 

• Track and report automation ROI and progress 

 Offshore Team Management 

• Lead and coordinate offshore QA teams (manual + automation) 

• Provide clear direction on test scenarios, priorities, and deliverables 

• Conduct reviews, status tracking, and quality audits 

• Mentor team members and ensure adherence to best practices 

 Test Execution & Quality Governance 

• Ensure comprehensive test coverage (functional, integration, E2E) 

• Monitor defect metrics, leakage, and quality KPIs 

• Perform root cause analysis (RCA) for production/pre-production issues 

• Support UAT cycles and business validation 

Required Skills & Qualifications 

Must-Have 

• Strong experience in Duck Creek Policy & Billing testing 

• Deep expertise in Commercial P&C Insurance domain 

• Proven experience in QA Lead / Onsite Coordinator role 

• Exposure to test automation frameworks and practices 

• Strong skills in: 

• Stakeholder management 

• Test strategy and planning 

• Defect management and RCA 

• Agile/Scrum methodologies 

 Key Competencies 

• Excellent client-facing and communication skills 

• Strong leadership and team coordination abilities 

• Ability to bridge business and technical teams effectively 

• High ownership and accountability for delivery 

 Experience 

• 10–14 years in QA / Testing 

• 4+ years in QA Lead / Onsite role 

• Strong experience in Duck Creek implementations 

• Exposure to automation initiatives