Technical Support/Desk Engineer

Technical Support-Req#842-1

Location: Longmont, CO, On-Site  & Contract

Role Overview

Our team is looking for a student with an interest in technology who works well in a customer-facing role. The ideal candidate can patiently take the time to understand an issue properly document it and can comfortably navigate a PC to perform basic troubleshooting.

What You’ll Be Doing

Technical Support & Hardware Management

• Providing first-level triage and technical support to employees through tickets and in-person at the AMD Geek Street support desk.
• Assisting the IT team with system provisioning and device refresh/replacements.
• Helping to set up devices or mobile accessories.
• Maintaining physical and virtual asset stockrooms.

Workflow & Documentation

• Analyzing technician (peer) workflows to identify areas of improvement and optimization.
• Identifying technician workflows which do not have supporting process documentation.
• Writing clear documentation and taking detailed notes to capture problems correctly.
• Ensuring that requests are being prioritized and closed in a timely manner.

Collaboration & Compliance

• Communicating status updates with internal clients.
• Working alongside a senior IT technician who can assist you with any escalations and provide guidance to advance your knowledge of IT support.
• Engaging in knowledge-sharing sessions and training to enhance technical skills.
• Learning and adhering to company policies and procedures regarding IT security and data privacy.

Preferred Qualifications

• Troubleshooting: Basic understanding of Windows troubleshooting.
• OS Familiarity: Comfort with Android/iOS. A general understanding of MacOS would be helpful but is not required.
• Soft Skills: Customer-oriented mindset, patience, and a customer-focused attitude to help non-technical users.
• Communication: Good communication skills, both verbal and written, for assisting users and documenting issues.
• Teamwork: Ability to work in a team and learn from others.
• Education: Students pursuing a degree related to technology—such as Management Information Systems (MIS), Business Technology Management, or Information Technology—are ideal, but this is not strictly required.

What Would Set You Apart

• PowerShell or command line (CLI) familiarity.
• CompTIA A+ certification.
• Familiarity with networking concepts (DNS, LAN, WAN).