Project Manager

As a Project Manager, you will be responsible for driving the successful delivery of services engagements through management of all aspects of the customer s experience. In this role, you will work consultatively with active customers to set expectations, plan, communicate, guide the customer through the change management process, and negotiate project scope, timeline, and budget.

Responsibilities:

• Manage and tailor communications across internal and customer teams, preparing status reports, conducting meetings, and addressing inquiries to keep stakeholders informed and engaged.
• Prioritize time management and urgency, balancing project timelines, resource accountability, scope, and budget.
• Oversee project scope, manage customer expectations, and address scope creep directly with customers.
• Assess project health, identify risks, and implement risk management strategies to ensure successful project delivery.
• Ensure project records reflect customer goals, timelines, scope, risks, and progress.

Requirements

• 2+ years of project management experience in customer-facing, project management roles within fast-paced, high-tech companies; SaaS and SI experience preferred.
• Experience in manufacturing operations, large OEMs, or STEM roles related to supply chain, ops management, engineering, or fabrication is a plus.
• Experience working with and communicating with manufacturing firms, along with lean six sigma or process improvement experience, is a plus.
• Familiarity with ERP systems and/or software integrations is a plus.
• Highly organized with the ability to manage project timelines, scope, and budgets while thinking creatively.
• Strong communicator and listener, able to clearly explain concepts, status, and plans to both internal teams and clients, and adapt based on the audience.
• Ability to build professional, collaborative relationships with both colleagues and executive-level customers to drive project success.
• Effective time management skills, balancing daily activities with long-term initiatives.
• Quick to learn new products, industries, and adapt to changing processes and tools.