ServiceNow lead developer

Must Have:

• All typical responsibilities of a ServiceNow lead developer/ technical consultant
• Proven success as a lead consultant operating with minimal oversight
• Deep expertise in ITSM & ITOM product capabilities
• Expert in service catalog, ITSM process integration, data foundations (CMDB & CSDM), flow designer, integration hub, REST APIs, scoped applications
• ServiceNow Certified System Administrator (CSA)

Nice to Have:

• Certified Implementation Specialist ServiceNow ITSM (CIS-ITSM)
• ServiceNow Certified Application Developer (CAD)

Detailed scope of work

• This is an Agile scrum approach for 8 weeks (Sprint 0 + Sprints 1-3)
• The DT Services team will work with the CCF team to design, build, and implement a ServiceNow-based Application Infrastructure Change Request capability that will include and adhere to CCF requirements for,
• Service catalog and request models
• Business and technical approval workflows
• ITSM process integration
• Governance, controls, and audit support
• User experience and self-service enhancements

ServiceNow Technical Consultant / Developer (Onshore)

• Responsible for the configuration and customization of the technical solution tasks and activities driven by the prioritized agile/scrum stories defined for each sprint
• Develops and configures various areas of the solution s technical architecture.
• Design, develop, and configure workflows, forms, scripts, and screen tailoring, workflow administration, report setup, data imports, custom scripting, and third-party software integrations underlying logic leveraging ServiceNow development best practices and coding standards
• Design technical solutions to address complex requirements, evaluating alternate solutions, identifying the best option, and implementing the solution
• Responsible for the configuration and customization of the technical solution tasks and activities driven by the prioritized agile/scrum stories defined for each sprint
• Develops and configures various areas of the solution s technical architecture.
• Design, develop, and configure workflows, forms, scripts, and screen tailoring, workflow administration, report setup, data imports, custom scripting, and third-party software integrations underlying logic leveraging ServiceNow development best practices and coding standards
• Design technical solutions to address complex requirements, evaluating alternate solutions, identifying the best option, and implementing the solution