We're working with a fast-growing SaaS company in downtown Dallas that is building a modern AI-driven Video Surveillance as a Service (VSaaS) platform. This is a fully onsite role (5 days/week) where you'll step into a hands-on Technical Customer Support position supporting enterprise-level clients and working closely with cloud, product, and engineering teams. This is a full-time opportunity focused on someone with 3-5 years of experience who is strong technically and wants to grow within a high-impact environment.
This role is ideal for someone who enjoys digging into complex technical issues, working cross-functionally, and being a key part of improving customer experience. You'll have visibility across multiple teams and the opportunity to work on a cutting-edge platform that combines AI, cloud, and edge computing. It's a great fit for someone who wants to deepen their technical skillset while contributing directly to product and operational improvements.
Required Skills & Experience
3-5 years of experience in technical customer support or technical support engineering within a SaaS environment
Strong troubleshooting experience in production environments
Experience supporting enterprise or mid-market customers
Ability to handle escalations and communicate effectively with both technical and non-technical stakeholders
Experience working cross-functionally with product, engineering, or operations teams
Strong written and verbal communication skills
Desired Skills & Experience
Experience with cloud environments (AWS, Azure, or Google Cloud Platform)
Familiarity with SaaS platforms, APIs, or integrations
Experience with support tools such as Zendesk, Jira, or ServiceNow
Exposure to video platforms, IoT, or data-heavy applications
Experience working in startup or high-growth environments
What You Will Be Doing
Tech Breakdown
40% Troubleshooting and resolving customer issues (application, cloud, integrations)
30% Ticket management, triage, and escalation handling
20% Cross-functional collaboration with Product, Engineering, and Cloud Ops
10% Documentation, process improvement, and support optimization
Daily Responsibilities
70% Hands-on technical support and troubleshooting
20% Collaboration with internal teams to resolve and prevent issues
10% Documentation and continuous improvement efforts
The Offer
Competitive salary + benefits
Medical, Dental, Vision
Opportunity to grow within a fast-scaling SaaS company
High-impact role with exposure to modern cloud and AI technologies
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10105282
- Position Id: 871768
- Posted 1 day ago
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