Salesforce Architect (Genesys Cloud CX) -- 100% Remote -- W2 Profiles

Remote • Posted 1 hour ago • Updated 1 hour ago
Contract W2
2 Years
No Travel Required
Able to Sponsor
Remote
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ACD
  • Apex
  • IT Architecture
  • SOSL
  • SOQL
  • High-level Design
  • Stakeholder Management
  • POP
  • Software Architecture
  • Oracle Application Express
  • Customer Relationship Management (CRM)
  • genesys cloud cx

Summary

Job Title: Salesforce Architect – Genesys Cloud CX

Location: 100% Remote

 

Required Qualifications
  • 10+ years of Salesforce platform experience.
  • 3+ years of Salesforce Architecture experience.
  • Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
  • Strong expertise in Salesforce Service Cloud implementations.
  • Experience designing enterprise-scale CRM solutions.
  • Excellent communication and stakeholder management skills.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
Key Responsibilities

1. Salesforce Architecture
  • Design scalable Salesforce enterprise solutions aligned with business objectives.
  • Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
  • Lead architecture reviews and technical governance.
  • Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
  • Establish Salesforce development standards and best practices.
  • Perform architecture reviews, code reviews, and security assessments.
  • Drive enterprise application modernization initiatives.
2. Salesforce Development
  • Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
  • Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
  • Build reusable Lightning Components and enterprise frameworks.
  • Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
  • Optimize application performance while adhering to Salesforce governor limits.
  • Design secure Salesforce data models and sharing architectures.
3. Genesys Cloud CX Integration
  • Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
  • Design CTI integrations using Salesforce Open CTI.
  • Implement Screen Pop and Click-to-Dial functionalities.
  • Configure Automatic Call Distribution (ACD), Skill-Based Routing, and Intelligent Call Routing.
  • Implement Agent Presence Synchronization.
  • Integrate Call Logging, Interaction History, and Call Recording.
  • Configure Omni-Channel routing between Salesforce and Genesys.
  • Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.
  • Integrate IVR workflows with Salesforce Service Cloud.
Preferred Qualifications
  • Previous experience working with Genesys.
  • Experience in enterprise contact center modernization.
  • Strong experience in Salesforce DevOps and enterprise integrations.
  • Ability to mentor development teams and lead technical architecture discussions.
 

 

 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91171215
  • Position Id: 9132154
  • Posted 1 hour ago

Company Info

About Trebecon LLC

Trebecon is a global leader in innovative IT solutions, product development, and professional staffing services. Our parent company is founded in 2015, we have grown into a trusted partner for Fortune 50 companies, U.S. state governments, and international organizations. We specialize in delivering scalable, sustainable, and future-ready technology solutions designed to drive operational efficiency, empower growth, and create lasting business value.

Our vision is to set a benchmark for excellence by aligning technology, talent, and trust. We believe in harnessing cutting-edge technologies while fostering meaningful client partnerships that go beyond project delivery. By combining innovation with integrity, Trebecon has become synonymous with delivering business outcomes that exceed expectations.

Our Mission

At Trebecon, our mission is rooted in integrity, collaboration, and performance. We are committed to:

- Delivering exceptional consultancy and IT services tailored to evolving client needs.

- Creating cost-effective, agile solutions that drive measurable impact.

- Nurturing long-term relationships built on trust, transparency, and mutual success.

- Fostering a thriving workplace culture that inspires innovation and teamwork.

Our Journey

Trebecon’s parent company started its journey in 2015 with a vision to transform industries through technology. By 2020, we had become a trusted technology partner for government agencies, insurance companies, and global enterprises. Strategic collaborations with Fortune 50 clients and international organizations enabled us to rapidly expand our footprint.

Despite market challenges in 2022, our resilience and innovation led to a strong comeback, resulting in tripled office space and workforce by 2024. Today, we are a forward-thinking company that combines global expertise with a passion for delivering world-class IT solutions.

What Sets Trebecon Apart?

- Innovative Solutions: We create tailored technologies that solve unique challenges and ensure scalability and future readiness.

- Expert Teams: Our professionals bring deep domain knowledge and technical excellence to every project.

- Client-Centric Approach: We prioritize understanding business needs, maintaining transparent communication, and ensuring long-term partnerships.

- Seamless Execution: From strategy to deployment, we minimize risks and maximize business value through agile processes.

Our Services & Expertise

We offer end-to-end services spanning AI & ML integration, product engineering, IT staffing, and cloud transformation. Whether building customized digital platforms or assembling dedicated remote teams, Trebecon ensures every solution is aligned with the client’s business objectives.

The Trebecon Edge lies in our ability to combine technology leadership with workforce empowerment. We build high-performing remote and hybrid teams to deliver next-gen solutions for enterprises worldwide.

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Contact the job poster
SJ

Shreya Jayasinghe

Recruiter @ Trebecon LLC

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