Associate Help Desk Technician

Sioux Falls, SD, US • Posted 23 hours ago • Updated 10 hours ago
Full Time
On-site
USD $16.50 - 26.50 per hour
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Technical Support
  • Health Care
  • Help Desk
  • Customer Service
  • Training And Development

Summary

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:
10 Hours - Night Shifts (United States of America)
Scheduled Weekly Hours:
40
Compensation:
Salary Range: $16.50 - $26.50
Union Position:
No
Department Details

Summary
Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly.

Job Description
The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.

Qualifications
High school diploma or equivalent preferred. Associates' degree in technology related field strongly preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1- or send an email to
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTX1d4d49
  • Position Id: 7d1a5ceaa76823212ddfaa2b27409cf3
  • Posted 23 hours ago
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