Senior Business Analyst (CRM/ERP)

RESPONSIBILITIES:
Kforce is seeking a Senior Business Analyst (CRM/ERP) in Phoenix, AZ.

Summary:
Senior Business Analyst to lead CRM and enterprise systems initiatives tied to growth from mergers and acquisitions. The immediate focus is the ongoing development of a custom CRM platform for the roofing business, with a longer-term vision of integrating and unifying systems across the organization.

This is a highly visible role partnering with IT leadership, development teams, and business stakeholders. Success requires someone who can bring structure to large programs, define solutions, and translate between technical and non-technical audiences.

Key Tasks:
* Lead requirements gathering, documentation, and delivery for CRM initiatives
* Partner with software development teams on large, complex projects
* Provide solution recommendations aligned to business objectives
* Facilitate meetings, drive alignment, and maintain momentum
* Prepare executive-ready materials and communicate progress, risks, and options
* Help position the organization for future integration between CRM and ERP environments

Technology Environment:
* Custom CRM platform (built internally - must understand greenfield/build-from-scratch environments)
* ERP & financial systems transformation (migration from Sage toward Oracle; ERP being built)

REQUIREMENTS:
* 5+ years of Business Analysis experience
* Background leading cross-functional initiatives involving technology and business teams
* Comfortable operating in large programs with multiple dependencies
* Functional Strength
* CRM programs
* Providing structured, practical solutions
* Documentation, process clarity, and delivery rigor
* Personable, professional presence
* Able to translate technical concepts into business language
* Strong situational awareness - reads the room, adapts approach
* Confident partnering with leadership

Preferred Background:
* Construction or related industries highly valued
* Candidate Submittal Requirements
* Please include portfolio samples and user stories (redacted as needed) with submission

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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