

United Technology
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Job Details
Skills
- cyara
- automation
Summary
Role Overview
The Cyara Tester is responsible for validating and assuring the quality of IVR, voice bots, and conversational AI experiences across voice and digital channels. This role ensures intelligent virtual agents perform accurately, reliably, and deliver a seamless customer experience across all scenarios.
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Design, build, and execute automated test cases using Cyara for IVR, VUI, and voice bot applications
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Validate call flows, intents, utterances, error handling, and escalation paths
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Perform functional, regression, integration, and end-to-end testing for conversational systems
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Analyze Cyara test results, identify defects, and collaborate with CX, CxD, and engineering teams for resolution
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Monitor speech recognition accuracy, NLU performance, and call routing logic
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Support UAT and production monitoring to ensure post-release quality
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Document test plans, scenarios, defects, and QA reports
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2 5 years of experience testing IVR, voice bots, or conversational AI systems
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Hands-on experience with Cyara (Cruncher, Velocity, Pulse, or Web)
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Strong understanding of call flows, VUI design, intents, entities, and NLP/NLU concepts
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Experience testing integrations with platforms like Genesys, Nuance, Amazon Lex, Dialogflow, or Kore.ai
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Ability to read logs, analyze failures, and troubleshoot speech/NLU issues
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Familiarity with Agile/Scrum methodologies
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Experience with contact center platforms (Genesys, Avaya, Cisco, NICE)
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Knowledge of speech tuning, prompt validation, and audio quality testing
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Exposure to CX analytics, call monitoring, or accessibility testing (WCAG, Section 508)
- Dice Id: 91165420
- Position Id: 2026-138
- Posted 2 days ago
Company Info
About United Technology
At United Technology, we specialize in connecting businesses with exceptional tech talent that drives innovation and accelerates growth. With an extensive network of highly skilled professionals in fields such as software development, cybersecurity, data science, cloud computing, and IT infrastructure, we match the right individuals to the right opportunity.
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