Cyara Tester

Role Overview
The Cyara Tester is responsible for validating and assuring the quality of IVR, voice bots, and conversational AI experiences across voice and digital channels. This role ensures intelligent virtual agents perform accurately, reliably, and deliver a seamless customer experience across all scenarios.

• Design, build, and execute automated test cases using Cyara for IVR, VUI, and voice bot applications

• Validate call flows, intents, utterances, error handling, and escalation paths

• Perform functional, regression, integration, and end-to-end testing for conversational systems

• Analyze Cyara test results, identify defects, and collaborate with CX, CxD, and engineering teams for resolution

• Monitor speech recognition accuracy, NLU performance, and call routing logic

• Support UAT and production monitoring to ensure post-release quality

• Document test plans, scenarios, defects, and QA reports

• 2 5 years of experience testing IVR, voice bots, or conversational AI systems

• Hands-on experience with Cyara (Cruncher, Velocity, Pulse, or Web)

• Strong understanding of call flows, VUI design, intents, entities, and NLP/NLU concepts

• Experience testing integrations with platforms like Genesys, Nuance, Amazon Lex, Dialogflow, or Kore.ai

• Ability to read logs, analyze failures, and troubleshoot speech/NLU issues

• Familiarity with Agile/Scrum methodologies

• Experience with contact center platforms (Genesys, Avaya, Cisco, NICE)

• Knowledge of speech tuning, prompt validation, and audio quality testing

• Exposure to CX analytics, call monitoring, or accessibility testing (WCAG, Section 508)