Business Continuity Management Specialist

Role: Business Continuity Management Specialist

Business Continuity Management Specialist to support a large federal agency in transforming and maturing its enterprise-wide resilience, disaster recovery, and continuity of operations capabilities. The specialist will help transition components and application owners into the ServiceNow Business Continuity Management (BCM) and Integrated Risk Management (IRM) tools, develop discrete Business Impact Analysis (BIA), and support the implementation of modern continuity planning practices across a hybrid IT environment.

Your future duties and responsibilities:

• Engage application and system owners to develop and document discrete BIAs and maintain associated vital records within BCM/IRM.
• Transition components into the ServiceNow BCM tool, including migrating recovery plans, linkages, and dependencies.
• Facilitate desktop walkthroughs/tabletop exercises to validate recovery plan readiness.
• Support auditing and validation of BCM recovery plans using NIST SP 800-53 Contingency Planning (CP) controls within IRM.
• Provide end-user training, demonstrations, and ongoing guidance for BCM and IRM adoption.
• Assist in integrating COOP and BCM recovery plans in coordination with OSEP.
• Evaluate and communicate new BIA findings, risks, gaps, and recommendations to leadership.
• Maintain and update application matrix for mission-essential functions, dependencies, and IT environments.
• Track migration status of applications into BCM and identify risks or mitigation strategies when necessary. 
• Support validation/testing of ServiceNow baseline upgrades and assist with new configuration needs.
• Participate in kickoff, weekly/bi-weekly progress meetings, and ad hoc discussions to support transparent two-way communication.
• Provide reports, dashboards, and project briefings as requested. 
• Support project planning, risk management, and SharePoint site population for BIA documentation and tracking.
• Support the population of the enterprise‑wide BIA and recovery data into the ServiceNow BCM and IRM tools.
• Review, load, and maintain NIST SP 800‑53 Contingency Planning (CP) controls in IRM, and deploy additional NIST 800‑34–aligned controls as required.
• Support the tagging and grouping of BCM recovery plans by cybersecurity relevance, mission criticality, and other defined categories.
• Support mitigation of findings from the 2023 enterprise‑wide BIA, including identifying workarounds and recovery strategies for cloud‑centric applications and information systems.
• Support validation and testing of ServiceNow baseline upgrades and assist with new configurations or development work needed to support ’s business continuity environment.
• Assist with constructing and fully populating the enterprise BIA SharePoint site used for documentation, tracking, and project communication.
• Review and leverage government‑furnished documentation (GFI) to ensure completeness and accuracy of BIA, BCM, and IRM activities.

Required Qualifications: 

• Ability to obtain and retain US Public Trust Clearance
• Bachelor’s degree +4 years IT experience
• Extensive competence working in large, complex IT environments, including data center fabrics, open systems, mainframes, and hybrid cloud infrastructures operating in an “always on” mode.
• Strong experience in Business Impact Analysis, continuity of operations, IT operations management, and modern disaster recovery tools and practices.
• Knowledge of legacy IT workloads and hybrid cloud operational/migration practices.
• Ability to engage both business and technical stakeholders to identify mission essential functions, dependencies, gaps, requirements, and risks.
• Project management experience including proficiency with Microsoft Project and SharePoint.
• Applicable knowledge of FCD and NIST guidelines, including NIST SP 800-53 and NIST 800-34.
• Availability during core business hours with a maximum 2-hour response time for virtual meetings, and willingness to travel to regional sites when required.
• Resource is expected to work onsite 5 days per week at our customer location in Baltimore 

Desired Skills:

• Experience deploying or supporting ServiceNow BCM and IRM, including configuration, migrations, and linkage to NIST controls.
• Experience facilitating tabletop exercises, recovery plan walkthroughs, and resilience readiness assessments.
• Familiarity with enterprise-wide BIA processes, digital services, or federal continuity programs.
• Experience supporting FISMA audits and developing documentation aligned to federal compliance requirements.