Desktop Support Engineer

Job Title: Desktop Support Engineer / Desk Side Support Engineer 
Location: New York (Hybrid)
Experience: 6–8+ Years

Job Description

We are looking for an experienced Desk Side Support Engineer / Desktop Support Engineer to provide onsite and remote technical support for end users. The ideal candidate should have strong experience in desktop support, Windows administration, Microsoft 365, hardware troubleshooting, and enterprise IT support while ensuring excellent customer service and SLA compliance.

Key Responsibilities

• Provide Level 1 and Level 2 desktop support for end users.
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, and peripherals.
• Support Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and enterprise applications.
• Resolve incidents and service requests within defined SLA timelines.
• Perform hardware diagnostics, coordinate repairs, replacements, and vendor support.
• Assist with PC imaging, deployments, software installations, upgrades, and patch management.
• Configure and troubleshoot VPN, LAN/WAN, DNS, DHCP, and network connectivity issues.
• Manage Active Directory user accounts, permissions, and password resets.
• Maintain IT asset inventory and technical documentation.
• Coordinate with infrastructure and Level-3 support teams for complex issues.
• Perform preventive maintenance and health checks on end-user devices.
• Provide technical guidance and user support as needed.

Required Skills

• Windows 10/11 Administration
• Microsoft 365 / Office 365
• Outlook, Teams, OneDrive
• Desktop & Laptop Troubleshooting
• Active Directory Administration
• Basic Networking (DNS, DHCP, VPN, LAN/WAN)
• ServiceNow or Jira Ticketing Tools
• Hardware Troubleshooting & Replacement
• Windows Virtual Desktop
• Windows Server Fundamentals