job summary:
Join a global leader in innovation as a CX4U Consultant, where you will drive the architectural vision for a critical Front Office transformation. This is a high-impact role designed for a subject matter expert who thrives at the intersection of technical design and client engagement. You will be responsible for defining solutions that meet rigorous performance and scalability needs while leading collaborative workshops to bring these designs to life.
location: Telecommute
job type: Contract
salary: $70 - 85 per hour
work hours: 9am to 5pm
education: Bachelors
responsibilities:
- Design and deliver comprehensive technology architecture plans for Oracle CX4U and DCS platforms.
- Lead client-facing workshops to gather requirements and present scalable architectural solutions.
- Collaborate with cross-functional teams to ensure seamless integration and delivery of the product engagement.
- Analyze complex technical challenges and propose innovative solutions to enhance system performance and capability.
- Provide mentorship and guidance to team members, fostering a collaborative and high-performing environment.
qualifications:
Proven expertise in Oracle Utilities and Oracle Customer Experience (CX) ecosystems.
Strong background in Front Office technology architecture and solution design.
Demonstrated experience leading workshops and engaging directly with external clients.
Ability to work effectively across multiple teams and contribute to key architectural decisions.
Must be available to collaborate during Pacific Standard Time (PST) core business hours.
Must be willing to travel for on-site project workshops as required.
Key Skills: Oracle CX4U, Oracle Utilities, DCS, Front Office Architecture, Solution Design, Client Workshop Facilitation, Oracle Unity CDP.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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