CRM Business Analyst

Hybrid in Lansing, MI, US • Posted 2 hours ago • Updated 2 hours ago
Contract Independent
Contract W2
12 Months
No Travel Required
Hybrid
$60 - $68/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Business Analyst
  • Salesforce
  • QA/Testing
  • End-user reporting
  • Enterprise Reporting
  • CRM inbox communications.

Summary

  • 5+ years of experience as a Business Analyst
  • Experience as a BA working with applications built on salesforce
  • QA/Testing Experience
  • Prefer MI based or local candidates for this role
  • Local, State, or Federal government experience is an added advantage 
  • Reviews, analyzes, evaluates, and prioritizes business and user needs.
  • Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
  • Maintain and prioritize CRM inbox communications.
  • Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
  • Formulates systems to parallel overall business strategies.
  • Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
  • Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
  • Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
  • Assist with developing and drafting RFPs.
  • Assist in deployment and management of end-user reporting tools and platforms.
  • Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
  • Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
  • Reviews, analyzes, and evaluates business systems and user needs.
  • Formulates systems to parallel overall business strategies.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Performs a variety of tasks.
  • Works under general supervision; typically reports to a project manager.
  • Attends all BH CRM meetings as appropriate and assigned.
  • Assist QA/Testing team when required by volume of work
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10397409
  • Position Id: 164891
  • Posted 2 hours ago
Contact the job poster
RR

Ronald Reagon

TA Specialist @ CSZNet, Inc
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