Hello,
Greetings from Infinite Computer Solutions!
About Infinite:
Infinite is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with leading Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes.
With deep expertise in telecommunications, healthcare, banking, and finance, Infinite helps organizations optimize and modernize their technology landscapes to achieve long-term growth and efficiency.
Role: Desktop Support with healthcare or Clinical domain exp
Location: California (Onsite) (Multiple locations options
Duration: Long-term/Fulltime
Roles and responsibilities:
- Serve as a point of contact for IT support requests via communication and or ticketing systems.
- Troubleshoot and resolve basic hardware and software issues for desktops, laptops, thin clients, mobile devices, printers, and all peripherals.
- Assist users with login/access issues and basic application usage.
- Document all support interactions in the IT service management system with detailed notes and resolution steps.
- Escalate unresolved or complex issues to Tier 2 support according to established protocols.
- Respond to, triage, and resolve IT support requests through the ticketing system in line with established SLAs.
- Image, install and configure standard desktop hardware and software per IT standards and policies.
- Strong knowledge of Windows and macOS operating systems; experience with common enterprise applications (Microsoft Office 365, Teams, etc.).
- Ensure compliance with IT policies, security protocols, and HIPAA privacy standards.
- Maintain a professional and courteous demeanor, especially in high-stress or urgent situations.
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