Agile Scrum Master

Title:  Agile Scrum Master

Contract: Ongoing contract

Location: Raleigh, NC (Hybrid)

Description :-

Position Summary

The Agile Scrum Master is responsible for leading Agile delivery practices for Item Management Technology initiatives that support product data, item lifecycle management, and merchandising within a leading automotive aftermarket retailer. This role partners with Product Managers, Engineers, Quality Engineers and Merchandising teams to ensure the successful delivery of business value through Agile principles and Scrum practices.

The Scrum Master serves as a servant leader, coach, facilitator, and change agent who enables high-performing teams, removes impediments, drives continuous improvement, and fosters a culture of accountability, collaboration, and transparency.

Key Responsibilities

Agile Leadership & Facilitation

• Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Coach team members, Product Owners, and stakeholders on Agile values, principles, and best practices.
• Foster a culture of continuous improvement and help teams mature in Agile adoption.
• Promote servant leadership and empower teams to self-organize and deliver predictable outcomes.

Delivery Management

• Partner with Product Owners to ensure a healthy backlog that is prioritized, refined, and aligned with business objectives.
• Monitor sprint progress, team capacity, velocity, and delivery commitments.
• Identify and remove impediments that impact productivity and delivery timelines.
• Drive transparency through Agile metrics and reporting, including velocity, sprint burndown, say/do ratio, cycle time, and team health metrics.
• Support PI Planning, quarterly planning, and roadmap execution when operating within a scaled Agile environment.

Item Management Technology Support

• Support delivery of technology solutions related to:
• Item Master Data Management
• Product Information Management (PIM)
• Item Onboarding and Maintenance
• Product Hierarchy and Classification

Stakeholder Management

• Facilitate communication between business and technology teams.
• Provide regular status updates and escalate risks, issues, and dependencies appropriately.
• Build strong relationships across cross-functional teams and leadership.
• Support release planning and coordination across multiple technology teams.

Continuous Improvement

• Analyze team performance metrics and identify opportunities to improve efficiency.
• Lead retrospectives that drive actionable improvements.
• Implement Agile best practices, tools, and techniques that improve predictability and quality.
• Mentor team members and support Agile transformation initiatives

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent work experience.
• 7+ years of Agile Scrum Master experience supporting technology delivery teams.
• Strong understanding of Scrum, Kanban, and Agile methodologies.
• Experience supporting retail, merchandising, inventory, supply chain, or master data management systems. (Preferred)
• Proven ability to facilitate cross-functional teams and manage competing priorities.
• Experience using Agile management tools such as Jira or equivalent.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Preferred Qualifications

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification.
• Experience working in automotive aftermarket, retail, e-commerce, or supply chain environments.
• Knowledge of Item Management, Product Information Management (PIM), Product Master Data, or Merchandising platforms.
• Experience working within SAFe or scaled Agile frameworks.