Business Analyst (Level II)

Job Title: Business Analyst (Level II) 

Location: Albany, NY (Onsite)

Duration: 14 Months

Mandatory Qualifications

7+ Years of Experience In:

• Proven experience working as a Business Analyst with the ability to analyze, interpret, and document business and system requirements.
• Experience reviewing and understanding legacy, open, or transferred business rules and translating them into modernized business and system requirements based on program domain knowledge.
• In-depth domain knowledge of Human Services programs, including SNAP (Supplemental Nutrition Assistance Program), HEAP (Home Energy Assistance Program), Public Assistance (PA), Fair Hearings, and Child Support.
• Strong analytical and documentation skills with the ability to communicate complex business processes clearly to both technical and non-technical stakeholders.

Desirable Qualifications

7+ Years of Experience In:

• Experience supporting federal or state eligibility programs and systems within Human Services environments operating under state-supervised, locally administered models.
• Experience facilitating stakeholder workshops, defining agendas, conducting system user training, and ensuring adherence to project timelines.
• Experience creating As-Is and To-Be artifacts such as process flows, user stories with acceptance criteria, use cases, user guides, screen prototypes, data specifications, and UML diagrams.
• Experience performing business process reengineering and optimization, including analyzing legacy or mainframe system logic and designing modernized future-state processes.
• Experience conducting open systems analysis, application mapping to modern solutions, system gap analysis, and possessing basic scripting or query skills (e.g., SQL).
• Knowledge of Quality Control systems for sampling, client portal systems for enrollment intake, and worker portal systems supporting eligibility, enrollment, and case management.
• Knowledge of application management functions including data collection (financial and non-financial), document management, client correspondence, and support processes related to eligibility and case management systems.