Memphis, TN | Desktop Support Technician | Full-time
We are actively recruiting a Desktop Support Technician for our client in Memphis, TN. This is a direct-hire opportunity that will require 100% onsite support in Memphis (non-negotiable). This is an excellent opportunity for an early-career IT professional who enjoys hands-on desktop support and working directly with business leaders in a corporate headquarters environment. Must have strong customer service skills, basic Windows and Active Directory experience, and the ability to logically troubleshoot technical issues.
Due to client request, candidates must be eligible to work in the United States without sponsorship.
Position Overview
This role supports a corporate headquarters environment and requires frequent interaction with senior executives and business professionals with varying levels of technical expertise. The majority of the work will be Tier 1 desktop support, with exposure to a wide range of hardware, software, and basic network issues.
Key Responsibilities
- Provide Tier 1 desktop support for hardware, software, and connectivity issues
- Perform password resets, account updates, and group/license assignments using Active Directory and Microsoft 365
- Set up, image, and deploy workstations, laptops, and peripherals for new hires and replacements
- Support printers, company phones, and other computer peripherals
- Log, track, and resolve issues using a ticketing system
- Provide remote support via phone, email, Microsoft Teams, and remote management tools
- Escalate complex issues when appropriate and document resolutions in the knowledge base
- Communicate technical information clearly to non-technical users
Required Skills & Qualifications
- Working knowledge of Windows operating systems
- Basic experience with Active Directory
- Strong customer service and communication skills
- Ability to troubleshoot and think through problems logically
- Basic understanding of networking and network troubleshooting
Preferred Qualifications
- Familiarity with ITIL concepts, including incident and change management
- Experience supporting both on-site and remote users
Equal Opportunity Employer/Veterans/Disabled
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