Senior Director, Cloud and Data Services (Client-facing)

Hybrid in Raleigh, NC, US • Posted 30+ days ago • Updated 30+ days ago

Full Time

Hybrid

$240000/yr

Vaco by Highspring

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Summary

Senior Director, Cloud & Data Services
About the Opportunity
Our client is launching a new Cloud & Data Services division designed to transform how research, education, healthcare, and public-sector organizations across North Carolina leverage modern infrastructure. This is a rare opportunity to architect a service line from inception—shaping strategy, defining offerings, and driving statewide impact.

What You’ll Lead
Build & Launch a Modern Cloud/Data Services Portfolio
You’ll design and deliver a suite of cloud, hybrid, and data services that meet the evolving needs of public-sector and mission-driven organizations. This includes:

Developing new cloud, hybrid, and data service offerings
Creating business cases, pricing models, and go?to?market strategies
Evaluating emerging technologies and leading proof?of?concept initiatives
Establishing a service roadmap aligned with customer needs and market trends

Drive Strategy & Operational Excellence
You’ll set the long-term direction for the service line and build the operational foundation needed for scale:

Defining service catalogs, SLAs/OLAs, and operational frameworks
Leading capacity planning, technology roadmapping, and service governance
Implementing ITIL-aligned service management practices
Overseeing incident, problem, and change management processes
Managing budgets, forecasting, and P&L performance

Engage Customers & Shape Market Presence
You’ll be a visible leader in the community—partnering with CIOs, executives, and stakeholders across the state:

Working with sales/marketing to identify opportunities and shape market strategy
Meeting with customers to understand needs and guide service evolution
Developing onboarding and migration frameworks
Establishing customer success metrics and feedback loops
Acting as a technology evangelist and trusted advisor

Oversee Infrastructure & Cloud Architecture
You’ll guide the design and operation of both on?premise and cloud-based environments:

Leading data center planning, modernization, and optimization
Managing capacity, automation, and orchestration initiatives
Partnering with internal teams on power, cooling, network, and security decisions
Overseeing cloud infrastructure used to deliver service offerings

What You Bring
Core Qualifications

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
5+ years leading technical teams and cross-functional initiatives
5+ years in service development, product management, or cloud service creation
Strong understanding of data center operations, cloud environments, and hybrid architectures
Experience with ITIL or similar service management frameworks
Proven financial acumen: budgeting, forecasting, P&L ownership
Ability to communicate complex technical concepts to executive audiences

Preferred Experience

Background in data center operations or DCIM tools
Exposure to AI/ML infrastructure or modern data platforms
Product management certifications or agile service development experience
Knowledge of sustainability or green data center practices
Experience supporting education, healthcare, or public-sector organizations

Who Will Thrive in This Role
This role is ideal for someone who:

Has built or scaled a service line before
Understands cloud technologies but operates comfortably at the strategic level
Can speak credibly with CIOs, state leaders, and executive stakeholders
Has both technical fluency and business instincts
Enjoys being a community-facing technology evangelist
Knows where the cloud and data services market is heading
Can balance innovation with operational discipline

Why This Role Matters
This is not a “maintain what exists” position. It’s a build, shape, and grow opportunity. You’ll be laying the foundation for a new business unit with strong organizational support, the ability to influence statewide technology adoption, and the chance to create services that directly benefit education, healthcare, and public institutions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115369
Position Id: 465642
Posted 30+ days ago

Company Info

About Vaco by Highspring

Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com. 

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