Desktop Support Analyst

Description
Address assigned issues using problem solving skills.
Escalate and work with Sr Support Specialists on tasks requiring advanced technical skills
Strong teamwork skills to collaborate effectively with other team members.
Work with leadership to understand the needs of the IT Support customer base.
Work with IT leadership and peers to understand IT Support processes and procedures.
Troubleshoot hardware, software, network, and operating system issues.
Take ownership of assigned issues to ensure timely resolution according to SLA.
Analyze, diagnose, and resolve end-user problems.
Provide remote support for systems and applications using standard client tools.
Expedite issue resolution by coordinating with team members and management.
Accurately document details of issues, troubleshooting, and resolutions.
Develop and submit knowledge base articles for review and approval.
Provide on-call support during non-business hours when needed.
Other IT Support and project tasks as assigned
Additional Skills & Qualifications
Qualifications:
1+ years supporting Windows and iOS environments in large enterprises
knowledge of Windows 10/11, Office 365, iOS, device management.
knowledge of SCCM, Azure AD, Active Directory, O365
Working knowledge of disk imaging including PXE booting devices using SCCM.
knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
Experience supporting the deployment and changes of networking infrastructure.
Maintain accurate inventory of IT assets.
Ability to manage customer relationships with poise and professionalism.
Strong problem solving and advanced troubleshooting skills.
Excellent written and verbal communication abilities.
Detail-oriented with strong documentation skills.
Strong desire to continuously expand your technical knowledge.
Experience working with ticket management systems (Fresh Service experience a plus).
Ability to meet physical demands of role
Job Type & Location
This is a Contract position based out of Anoka, MN.
Pay and Benefits
The pay range for this position is $22.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Anoka,MN.
Application Deadline
This position is anticipated to close on Feb 14, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.