Service Desk Technician

Remote • Posted 2 hours ago • Updated 2 hours ago
Contract Corp To Corp
Contract W2
12 Months
Remote
$20 - $24/hr
Fitment

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Job Details

Skills

Summary

Title: Service Desk Technician

​Location: Remote
Position Type: Contract

Compensation
Pay Range: $24.00 Per HR

Description
This remote contract position involves providing front-line technical support to various locations with unique infrastructure needs. 
Responsibilities include responding to technical support requests, documenting tickets, and troubleshooting issues across IT areas. 
Proficiency in generic technology platforms is required.

Key Responsibilities
Provide exceptional customer experiences through quality service and empathy.
Utilize and contribute to documentation to resolve hardware and software issues.
Support hardware troubleshooting and connectivity issues for various devices.
Manage remote desktop and network configurations.
Handle basic LAN and WAN troubleshooting, including network devices and connectivity.

Qualifications
Two years'' experience in a technical support or customer service role.
Technical degree or relevant certifications preferred.
Experience with service management platforms is a plus.
Certifications in general IT support areas are advantageous.

Core Technologies
Remote Desktop Management | DNS | DHCP | MS Office | Active Directory | Exchange | Network Troubleshooting

Contact Information
Josh Ganzelli,

Onboarding Expectations
Learn more about our Onboarding Process here  4 

EEO Statement
Learn more about our EEO policy here  

#LI-JG1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: mitchmar1
  • Position Id: 26-14925
  • Posted 2 hours ago
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