Manages and develops network operations activities. Evaluates ongoing and future infrastructure needs; and recommends changes. Oversees the day-to-day performance and activities of the team, including Network Engineers/Network Administrators to ensure service quality and network efficiency.
Responsibilities- Develops and implements department strategic plans, processes, and procedures; and enhances the integration between the team and other departments.
- Manages the budget and leads improvements and growth to the network operations processes and capabilities. Ensures changes to the network infrastructure plans.
- Improves customer service; provides expert guidance; and ensures the correct technical teams are involved. Comprehensive knowledge of the field's concepts and principles.
- Leads and directs the work of other employees and has full authority for personnel decisions. Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
- Provides technical guidance for directing and monitoring information systems operations.
- Plans, organizes, and directs the Network Operations Team to ensure the stable operation of CBP's network infrastructure. Responsible for maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk.
- Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, and wireless.
- Responsible for managing and setting priorities for the Network Management Operations team. Provides support to CBP end users, operations personnel, and strategic program management.
- Ensures effective monitoring and response to hardware, software, and network problems.
- Coordinates and manages the routine testing and analysis of all elements of the network facilities.
- The Network Operations Team Lead will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.
QualificationsThe Network Operations Lead highly desired qualifications are:
- Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top-Secret access.
- Relevant certifications such as ITIL v3, CCNA, CCNP or CCIE.
- Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
- A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
- Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
- Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
- Showcase leadership abilities by managing projects and teams.
- Be proficient in project management and have knowledge of security and compliance issues.
Job ID2025-20775
Work TypeOn-Site
Company DescriptionWork Where it MattersAkima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AGT, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.
As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
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