Customer Service Representative (Remote) – Pathlock

Hybrid in Detroit, MI, US • Posted 2 hours ago • Updated 2 hours ago

Full Time

No Travel Required

On-site

$29 - $37/yr

Pathlock

Fitment

Dice Job Match Score™

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Job Details

Skills

Customer Relationship Management (CRM)
Communication
Conflict Resolution
Customer Service
Remote Support
Technical Support
Internet
Help Desk
Problem Solving

Summary

Pathlock is seeking a reliable and customer-focused Customer Service Representative to provide remote support to clients using our access governance and compliance solutions. The ideal candidate will handle customer inquiries, troubleshoot basic issues, and ensure a high-quality support experience while working from home.

Key Responsibilities:

Respond to customer inquiries via email, chat, and phone in a timely and professional manner
Assist users with account access, basic troubleshooting, and product navigation
Escalate technical or complex issues to the appropriate internal teams
Maintain accurate records of customer interactions and resolutions
Follow Pathlock support processes and data security standards

Requirements:

Previous customer service or help desk experience (SaaS or IT support preferred)
Strong communication and problem-solving skills
Ability to work independently in a remote environment
Reliable internet connection and quiet home workspace
Familiarity with CRM or ticketing systems is a plus

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91166755
Position Id: 8878041
Posted 2 hours ago

Company Info

About Pathlock

Pathlock brings simplicity to customers who are facing the security, risk, and compliance complexities of a digitally transformed organization. New applications, new threats, and new compliance requirements have outpaced disparate, legacy solutions. Pathlock provides a single platform to unify access governance, automate audit and compliance processes, and fortify application security. With Pathlock, some of the largest and most complex organizations in the world can confidently handle the security and compliance requirements in their core ERP and beyond.

Whether it’s minimizing risk exposure and improving threat detection, handling SoD with ease, or unlocking IAM process efficiencies – Pathlock provides the fastest path towards strengthening your ERP security & compliance posture.

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