Our direct client is seeking Senior UX Designer who will be part of the Fare Collection System Upgrade project, which is a large-scale, high-profile initiative supporting Metro Transit's core business operations. The resource will be involved in designing public-facing websites and robust back-office functionalities within tight timelines in an Agile manner collaborating with the Product engineering team.

Hybrid at 6th Avenue, Minneapolis, MN.  (2 days/week), In person interview. Duration 12 months.  

 Sample Tasks

·        Lead user research activities, including interviews and usability testing, to gather insights and inform design direction for an IT team.

·        Design intuitive and accessible interfaces and workflows across digital platforms, ensuring consistency with design standards and project requirements.

·        Develop wireframes, high-fidelity mockups, and interactive prototypes to communicate design concepts and interaction flows effectively.

·        Collaborate closely with product owners, developers, and other stakeholders using Agile methodologies to iteratively refine designs and incorporate feedback.

·        Ensure all deliverables comply with brand standards, accessibility guidelines, and universal design principles to provide an inclusive user experience.

·        Present design concepts clearly to stakeholders and supply comprehensive documentation for smooth project handoffs and implementation/continuous improvement by development teams.

·        Conduct 8–10 user interviews and 2–3 usability testing sessions per 2-week sprint to identify pain points and validate design assumptions.

·        Design 20+ key interface screens and workflows for a core application module, adhering to WCAG 2.1 AA accessibility standards.

·        Produce low-fidelity wireframes, high-fidelity mockups, and interactive prototypes (Mac laptop familiarity needed) for stakeholder review within 2-week iterations.

·        Participate in daily stand-ups and sprint reviews with product owners and developers to incorporate feedback and refine design artifacts.

·        Audit and update existing screens for brand consistency and inclusive design principles, providing rationale documentation.

·        Present bi-weekly design reviews to 10+ stakeholders and hand off finalized prototypes with annotated specs for development implementation

·        Knowledge transfer

Sample Deliverables

• User Research Reports: Comprehensive summaries of findings from interviews, surveys, and usability testing sessions (delivered bi-weekly or per sprint).
• Wireframes and Mockups: Low- and high-fidelity designs for key interfaces and workflows (delivered iteratively within 2-week sprints).
• Interactive Prototypes: Clickable prototypes built in standard tools, including interaction flows and annotations (delivered at sprint end).
• Design Documentation: Style guides, component libraries, and handoff specs ensuring accessibility (WCAG 2.1 AA) and brand compliance (delivered per project milestone).
• Stakeholder Presentation Materials: Slide decks and demo sessions for design reviews (bi-weekly).
• Weekly Status Reports: Progress updates on tasks, risks, and next steps (submitted every 2 weeks).

Minimum Qualifications

·        Five (5) years’ experience in User Experience (UX) designs of web-based applications

·        Four (4) years’ experience designing compliant webpages per accessibility standards WCAG 2.1 Level AA or higher

·        Five (5) years’ experience creating wireframes, protypes, and mockups

·        Three (3) years’ experience in information architecture and design

·        Two (2) years’ experience in user experience design in an agile development environment

Desired Skills

·        Bachelor's degree in UX Design, Human–Computer Interaction, or Graphic Design

·        Demonstrated experience applying accessibility and inclusive design best practices

·        User research and persona development experience

·        Usability testing and analysis experience

·        Data analysis and use of metrics experience

·        Responsive and adaptive design experience

·        Visual and UI design experience

·        Design principles and aesthetics experience

·        Universal design principles experience

·        Demonstrated experience managing projects, including demonstration of time management and organization skills

·        Experience with mobile app UI/UX for ticketing or payment systems

·        Familiarity with transit fare structures, ticket vending machines, and validation devices

·        Basic understanding of front-end technologies (HTML, CSS, JavaScript, Blazor) to facilitate development collaboration

·        Exposure to data-driven design using analytics related to transit user behavior

·        Adaptability and willingness to learn new technology & tools

·        Empathy for users and user-centric thinking

·        Critical thinking and creative problem solving

·        UX certifications or training in accessibility standards and Agile methodologies

·        Experience working in Figma