Administrative Services Assistant

Job Type: Full Time

Work Location: TCI East Tennessee Training Facility in Clinton, Tennessee.

Department: Tennessee Corrections Institute (TCI), Training Division

Job Overview: Join our dynamic team as an Administrative Services Assistant of Compliance (aka Training Data Analyst), where you will play a crucial role in ensuring the training compliance of correctional officers across Tennessee. This position demands a meticulous and analytical professional capable of managing data, auditing training records, and providing executive support.

Responsibilities:

• Utilize the TCI Learning Management System (LMS) to mine and analyze data, ensuring all officers meet state-required training standards.
• Conduct audits of customer-submitted information for accuracy and completeness, ensuring compliance with state minimum training requirements.
• Assist in managing projects related to staff training and development, coordinating closely with the Training Division.
• Perform quality assurance checks to maintain high standards in training delivery and documentation.
• Monitor and report on staff development, including tracking hours of self-development activities.
• Produce detailed reports and analyses related to training compliance and effectiveness.
• Monitor, report on, and track trends in quality assurance measures within the LMS to ensure continuous improvement and compliance.
• Create and implement new quality assurance measures to effectively assess and report on the success of specialized and major training events.

Qualifications:

• Bachelor’s degree in Business Administration, Data Analysis, Criminal Justice, or a related field is preferred.
• Proven experience in data analysis, project management, and administrative support.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Excellent organizational and time management skills to meet strict deadlines.
• Superior communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
• Previous experience working in a compliance role within a regulatory or training environment is highly advantageous.

Expected Hours: 40 per week

Benefits: This position offers a mix of remote work and on-site responsibilities. The incumbent will be expected to work on-site a minimum of three days a week.

Schedule: Flexible at the discretion of the Assistant Director of Training that the incumbent reports to; 8-hour shift. Travel: Minimal travel is expected with this position (less than 10%). Training for this position may occur at one of our established Training Facilities and/or Agency Headquarters.

Please complete the following verification with Accurate/InfoCubic upon candidate's selection.