Program Director - SAP S/4 HANA Service Management & Quote to Service

K&K Global Talent Solutions Inc. is an international recruiting agency that has been providing technical resources in the Canada and the USA region since 1993.

This position is with one of our clients in USA, who is actively hiring candidates to expand their teams.

 

Job Title: Program Director - SAP S/4 HANA Service Management & Quote to Service

Location: Edison, NJ/Remote

Position Type: Full time/Permanent role

Experience:15+years

Job Description

Must Have Technical/Functional Skills:

•  Deep expertise in SAP S/4HANA Service Management and Quote-to-Service (Q2S) processes 

•  Proven experience in Aerospace & Defense (A&D) Aftermarket, including: 

•              MRO / CRO operations

•              Service contracts and entitlements

•              Spare parts and service logistics

•  Strong experience designing and implementing end-to-end service lifecycle processes, including: 

•              Service quotation and estimation

•              Service order execution

•              Maintenance and repair processes

•              Billing and revenue recognition

•  Hands-on expertise in SAP S/4HANA Service Management capabilities, including: 

•              Service contracts, service orders, and service confirmations

•              Pricing and quotation for service offerings

•              Warranty and entitlement management

•              Installed base and equipment tracking

•  Strong integration across: 

•              SD (Quote-to-Cash)

•              PM / EAM (Maintenance execution)

•              MM / Inventory

•              EWM (warehouse and spare parts fulfillment)

•              Finance (billing, revenue recognition)

•  Experience handling A&D aftermarket complexities, including: 

•              Serialized asset tracking

•              Rotables / repairables management

•              Depot and field service operations

•              Global service networks

•  Strong understanding of contract-based and outcome-based service models 

•  Experience with integration into: 

•              MRO systems

•              PLM / engineering systems

•              Customer and partner ecosystems

•  Proven leadership in large-scale SAP S/4HANA transformation programs ($50M+) 

•  Ability to define KPIs such as: 

•              Service turnaround time

•              First-time fix rate

•              Contract profitability

•              Service revenue growth

•              Customer satisfaction / SLA adherence

•  Strong executive-level stakeholder management (CxO, operations, service leadership)

 

Roles & Responsibilities

Strategic Leadership

•              Define and lead the Quote-to-Service transformation strategy leveraging SAP S/4HANA

•              Establish the target service operating model for A&D aftermarket service lifecycle (quote → execution → billing)

•              Drive shift toward service-centric business models and aftermarket revenue growth

 

Solution Design

•              Architect end-to-end Q2S and Service Management processes, including: 

o             Service quotation and costing

o             Contract and entitlement management

o             Maintenance / repair execution

o             Service billing and financial integration

•              Design integrated processes across: 

o             Spare parts fulfillment

o             Maintenance and service operations

o             Customer interaction and service delivery

•              Align service processes with broader S/4HANA supply chain and finance architecture

 

Program Delivery

•              Lead cross-functional teams across service, supply chain, finance, and IT domains

•              Drive: 

o             Blueprinting and fit-gap analysis

o             Solution governance and design approvals

o             Testing and deployment readiness

•              Ensure >95% milestone adherence and high delivery predictability

•              Manage risks, dependencies, and business readiness across the transformation

 

Business Engagement

•              Act as trusted advisor to Service, Aftermarket, and Operations leadership

•              Lead workshops on: 

o             Service transformation

o             Contract models and pricing

o             Customer experience enhancements

•              Translate business strategy into scalable SAP-enabled service capabilities

 

Value Realization

•              Drive measurable business outcomes such as: 

o             Increased service revenue and margin

o             Reduced turnaround time for repairs and service orders

o             Improved first-time fix and SLA adherence

o             Enhanced customer satisfaction and service quality

•              Define KPI dashboards: 

o             Service cycle time

o             Order-to-cash cycle for services

o             Contract performance and profitability

 

Transformation & Innovation

•              Enable transition to digital service enterprise models

•              Drive innovation in: 

o             Predictive maintenance an d proactive service

o             AI-enabled service recommendations

o             Field service optimization

•              Promote integration of service data across systems to build end-to-end visibility and control tower capabilities

 

Generic Managerial Skills, If any

•              Strong executive leadership with proven experience leading service transformation programs 

•              Ability to manage large global teams across business and IT functions 

•              Excellent stakeholder management, negotiation, and executive communication skills 

•              Strong governance, decision-making, and issue resolution capability 

•              Ability to align multiple functional teams under a unified service transformation vision 

•              Experience mentoring leaders and building high-performing consulting teams 

•              Strong commercial acumen with focus on revenue and value realization