Need IVR/IVA Quality Assurance Tester :: Canadian - French :: 100% Remote

Remote • Posted 1 hour ago • Updated 1 hour ago
Contract W2
6 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

  • Artificial Intelligence
  • Interactive Voice Response
  • Quality Assurance
  • Testing
  • IVA (Intelligent Virtual Assistant)
  • voice bot
  • conversational AI testing
  • voice bot conversations in Canadian French (fr-CA)

Summary

Role: IVR/IVA Quality Assurance Tester – Canadian French

Location: 100% Remote

 

Job Description:

QA resource to support manual testing of an IVA (Intelligent Virtual Assistant) Voice Bot for Canadian French language support for one of our key ongoing projects.

 

Responsibilities:

  • Execute end-to-end manual testing of voice bot conversations in Canadian French (fr-CA).
  • Validate conversation flows, intent recognition, prompts, language accuracy, and customer experience.
  • Identify, document, and retest defects across different call scenarios.
  • Verify expected bot behavior, containment flows, and escalation/transfer scenarios.
  • Provide clear test results and feedback to the project team.

 

Requirements:

  • Fluency in Canadian French (spoken and written).
  • Experience with manual QA testing; voice bot / IVA / conversational AI testing experience preferred.
  • Strong attention to detail and ability to document findings clearly.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90735353
  • Position Id: 9000377
  • Posted 1 hour ago
Contact the job poster
Balaji Kudeti

Balaji Kudeti

Recruiter @ Synergy Technologies, LLC
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