Data Scientist Contact Center & IVR Analytics

Job Title: Data Scientist Contact Center & IVR Analytics

Location: Johnston, RI

Job Type: Contract / Full-Time

Experience Required: 8+ Years

Description:
Required Skills

• Strong experience in Data Science, Machine Learning, and Statistical Modeling
• Hands-on experience with Contact Center technologies and IVR systems
• Experience with contact center platforms such as:
• Genesys
• NICE
• Five9
• Cisco UCCE/UCCX
• Amazon Connect
• Avaya
• Experience with IVR configuration and call flow analysis
• Strong proficiency in:
• Python
• SQL
• R (preferred)
• Spark/PySpark
• Experience with data visualization tools:
• Power BI
• Tableau
• Looker
• Knowledge of NLP, speech analytics, and conversational AI
• Experience with cloud platforms:
• AWS
• Azure
• Google Cloud Platform
• Strong understanding of ETL, data pipelines, and big data technologies