Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join a dynamic healthcare team in Las Vegas, Nevada. In this role, you will provide hands-on technical support in a fast-paced environment, ensuring smooth operation of hardware, software, and clinical equipment. This is a long-term contract position that requires strong problem-solving abilities and excellent customer service skills.
Responsibilities:
Deliver onsite technical support for end-users, including troubleshooting hardware, software, and connectivity issues.
Assist with resolving issues related to desktops, laptops, printers, and specialized clinical equipment.
Handle walk-in support requests efficiently, ensuring a high level of user satisfaction.
Maintain accurate documentation of support tickets and resolutions.
Provide setup and support for mobile devices as part of ongoing initiatives.
Utilize expertise in Microsoft Windows and Office 365 environments to diagnose and resolve technical problems.
Collaborate with team members to ensure seamless IT operations within the organization.
Adapt to a high-volume support environment, prioritizing tasks effectively.
Conduct routine maintenance and updates for end-user devices and clinical systems.
Offer guidance and training to users on basic troubleshooting and system functionalities.
Requirements
Minimum of 0-3 years of experience in IT support, with entry-level candidates encouraged to apply.
Proficiency in troubleshooting Microsoft Windows and Office 365 environments.
Strong communication skills and the ability to provide exceptional customer service.
Self-motivated with the ability to manage walk-in support requests independently.
Familiarity with Active Directory and basic troubleshooting techniques.
Experience working with service desk ticketing systems.
Preferred: Previous healthcare IT experience and knowledge of clinical equipment.
Preferred: Familiarity with Windows 11 and Dell devices in detail-oriented work environments.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03100-0013407928
- Posted 8 hours ago
Never miss an opportunity! Create an alert based on the job you applied for.