Requirement:
Job Title: NAV User Support Specialist
Contract-to-Hire
Remote - Occasional travel required
Position Summary
Seeking a NAV User Support Specialist to join our existing support team. This role is responsible for triaging and resolving Dynamics NAV 2009 R2 (Classic Client) tickets escalated from our outsourced helpdesk, supporting approximately 1,500 end users across Sales, Service, Purchasing, Warehouse, Financials, Manufacturing, and custom modules.
Key Responsibilities
Triage and resolve NAV support tickets escalated from the Tier 1 helpdesk (approximately 25-50 tickets per week)
Provide end-user support and troubleshooting across Sales, Service, Purchasing, Warehouse, Financials, Manufacturing, and custom modules
Deliver clear, patient, user-facing communication to a non-technical audience of business users
Create and deliver end-user training and documentation as needed
Participate in testing of new development and system changes prior to release (no hands-on development required)
Identify recurring issues and escalate trends or systemic problems to the Business Applications Manager
Occasionally travel to company sites to support in-person training or troubleshooting needs
Required Qualifications
3-5+ years of experience supporting Microsoft Dynamics NAV, ideally including NAV 2009 R2 Classic Client
Strong user-facing communication skills, with the ability to translate technical issues into plain language
Prior customer service or end-user support experience
Demonstrated ability to train and support end users on business software
Experience working within a ticketing system (any platform)
Bachelor's degree preferred; equivalent professional experience will be considered in place of a degree
Preferred Qualifications
Experience with Jet Reports
Working knowledge of SQL
Light C/AL / C/SIDE development experience
Experience supporting NAV across Sales, Service, Purchasing, Warehouse, or Financials modules specifically
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