What We’re looking for:
What you’ll be doing:
CW will primarily focus on providing compliance-related account remediation support for issue tracking logs (“ITL”) containing system update task requirements, as documented in the applicable ITL Action Plan completed by Client or designated Supplier. CW will support the increase in pace of technology delivery required to close ITL items by performing the following:
For all action plan system update tasks delivered, the CW will ensure the submission meets supported by clear business requirements.
Analyzing and capturing current/future state processes in assigned ITLs
Confirming scope of the system update task of the Action Plan for each ITL that requires Technology support
Conducting workshops with business subject matter experts and other required stakeholders.
Document EPIC level requirements as per the system update task in the Action Plans.
Coordinate required deliverables between multiple development factories/functionalities.
Document Feature level requirements per identified developer partners.
CW will solicit information and collaborate with the following cross-functional teams but not limited to Client CWs responsible for managing ITLs, business area subject matter experts, Domain Leadership, Service Operations strategy team, Functional Support and Front-Line Compliance and Information Technology.
Based on the definition of done, review and request approval to reflect tasks as completed from the designated Client Objective Key Results Owner (“OKR Owner”) or CW designated by Client.
Identify any blockers for completion of clear and complete requirements and accomplish removal of the impediment.
CW recurring weekly recommended approach will be as follows:
- Gather required information from the Archer eGRC and JIRA systems to understand the assigned ITL.
- Conduct ITL related workshops with SMEs, process owners and stakeholders to address gaps in action plan tasks and the business requirements.
Deliver all system related Archer eGRC action plan tasks and business requirements developed to the Client OKR Owner
Assist with the creation of user stories when business requirement clarifications are requested by Client OKR Owner or Team Member designated by Client. The user stories will not be written by the CW, but the CW will provide clarity with reference to the business requirements.
Additional Scope of Services:
For avoidance of doubt, the CW understands that the ITL initiative is a high-priority strategic focus of Client and as such, the description of services will be reviewed and modified from time to time based on process changes, requirements, and goals.
- The team will receive an annual goal to complete for the FY.
ITL Deliverable expectations:
- Epic and feature level requirements obtained and documented in Jira.
- Sizing estimates from factories is captured and documented
- FLC/Business accepts/approves the requirements for the technology solution and enhancements.
- Hand off required EPIC/Features to factories to pick up
- Partner with factory BSAs to ensure user stories created in timely/orderly manner.
- Coordinate with Program Manager and factories to ensure delivery timing and alignment
- Coordinate Test Case generation with business and testing factory.
- Escalate blockers and/or risks to the delivery of ITLs to the OKR Owner.
Qualifications/ What you bring (Must Haves) – Highlight Top 3-5 skills
Skilled in root cause analysis, process mapping, driving discovery sessions by using open ended questions and active listening, ability to work independently, problem solving skills.
Added Bonus:
Jira, Excel, Loop, AI Prompt writing, program management
