Clinical Business Systems Analyst

job summary:

We have a 6 month contract opportunity for a Business Systems Analyst. This role is fully remote but must work CST business hours.

Job Summary:

The Business Systems Analyst will support the Virtual Care Portfolio team by analyzing user requirements, improving existing systems, and facilitating data-driven decision-making. This role requires strong business acumen, excellent communication skills, and the ability to work independently and drive the work assigned. The analyst will collaborate with Domain Owners, Clinical and Business stakeholders, and the Portfolio Owners. Analyst will focus on completing scoping documents, managing ideas through our processes, and pulling together needed information for the demand process. Support domain Owners and create/maintain work via dashboards using Smartsheet, Google Sheets, and ServiceNow.

location: Telecommute

job type: Contract

salary: $58 - 66 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

- Gather and document business requirements from stakeholders and domain owners.

- Complete and maintain initial scoping artifacts and ballpark estimates in collaboration with business sponsors and Domain Owners.

- Complete initial discovery process required to expand existing standard virtual care programs.

- Enter, update and/or manage idea records and promote qualified ideas through the demand lifecycle

- Monitor project tracking boards to ensure timely progression through project phases assisting with any challenges

- Extract data from ServiceNow and maintain reporting dashboards and strategic portfolio roadmaps

in Smartsheet and Google Sheets

- Create and manage Smartsheet dashboards and reports using formulas and visual tools

- Coordinate with the Strategic Realization Office and other departments to ensure alignment and progress

- Work independently to meet deliverables and escalate issues appropriately

- Supports Domain Owners as needed for gathering data, reporting, updating program and/or project documents, and driving initiatives in terms of structure and support that enables our Domain Owners with key initiatives and RFx processes.

Required Skills & Experience:

- 5+ years of experience in clinical systems analysis or a related focused role (e.g., data analyst, project coordinator with technical skills)

- Experience with Service Now and ability to extract and manage data from ServiceNow

- Strong verbal and written communication skills including executive level communication

- Proven ability to work independently and meet deadlines without close supervision

- Ability to identity resources, processes, and answers with limited information provided

- Ability to analyze information shared and extrapolate relevant pieces of information and apply to new work

- Proficiency in Google Suite, including Sheets (advanced formulas VLOOKUP, COUNTIFS, SUMIFS), Google Forms, Google Docs, Google Slides, Google Sites

- Experience with Smartsheet (Grid, Timeline, Dashboard) and creating reports using formulas a plus

- Clear understanding of healthcare applications, terminology, and concepts is required

- Virtual Care Experience a plus

Education:

Bachelor's degree is required

Soft Skills:

- Strong initiative and ability to "hit the ground running"

- Excellent organizational and time management skills

- Comfortable working in a fast-paced, deadline-driven environment

- Collaborative mindset with a proactive approach to problem-solving

- Proactive in ensuring all work is being tracked and moving forward, keeps pipeline full by engaging product owners/Domain Owners

qualifications:

-Deep knowledge of Servicenow

-Google Suite

-Smartsheet

-Must have provider side healthcare industry experience

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.