Business Analyst/ IT Analyst- for W2
Diversified Technology, Inc.
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Job Details
Skills
- IT Analyst
- Business Analyst
- Systems Analyst
- Requirements Gathering
- Business Requirements
- User Stories
- SDLC
- Agile
- Scrum
- Data Flow
- Stakeholder Management
- Business Process
- Documentation
- Programming
- Coding
Summary
WHO WE ARE:
Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago''s Loop.
WHAT WE DO:
We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov''t & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.
IT Analyst – Senior (VF)
Location: Columbus, OH (Hybrid – 3 Days/Week Onsite)
Must work on W2
Work Schedule: Hybrid – Three days per week in the Arena office
Position Summary
The Lead IT Analyst is responsible for identifying, defining, and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines.
If the individual has a development background, that would be great.
We need someone who has the ability to translate technical language into layperson''s language and have the ability to ask technical questions of the Lead Technical team members.
Responsibilities
- Identify, define, and document business requirements and functional specifications for IT projects and initiatives.
- Collaborate with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines.
- Communicate effectively with technical and non-technical audiences using presentations, reports, diagrams, and user stories.
- Apply problem-solving skills and analytical thinking to troubleshoot issues, resolve conflicts, and propose solutions.
- Measure and monitor the performance, quality, and value of IT services and solutions using metrics and key performance indicators (KPIs).
- Assess the business impact of IT risks and issues and escalate them as needed to ensure timely resolution and minimal disruption.
- Demonstrate strong business and budgeting skills, and financial acumen with the ability to analyze and communicate trends.
- Understand and comply with contractual obligations and service level agreements (SLAs) of service providers and business partners.
- Maintain a deep understanding of the application domain, including business processes, data flows, systems architecture, and integration points.
- Make suggestions for continuous improvements to the application domain.
- Implement and promote continuous improvement practices.
Required Qualifications
- Bachelor''s Degree in Information Technology, Computer Science, or a related business discipline, or equivalent work experience.
- 7–9 years of experience in a similar role.
- Proficiency in various tools and techniques for requirements elicitation, analysis, documentation, validation, and management.
- Excellent verbal and written communication skills, with the ability to tailor the message to different audiences and levels of detail.
- Proactive attitude, with the ability to work independently and as part of a team.
- Customer-centric mindset, with the ability to understand the needs and expectations of end users and deliver value-added solutions.
- Growth mindset, with the ability to learn new skills, adapt to changing situations, and embrace feedback.
- Superior troubleshooting and problem-solving skills.
- Knowledge worker who is driven and can think and act in a fast-paced environment.
- Ability to collaborate with business partners and service providers in a matrix organization.
- Technology domain awareness.
- Ability to operate in a metrics-based management environment with a continuous improvement mindset.
- Foundational understanding of contracts.
- Proficiency in the Microsoft Office Suite.
Comments / Special Instructions
- Need someone who is technically savvy and a driver.
- Development background is preferred.
- Ability to translate technical language into layperson''s language.
- Ability to ask technical questions of the Lead Technical team members.
Please click on the link below for our company benefits
DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.
- Dice Id: dti
- Position Id: 26-00308
- Posted 1 day ago
Company Info
38 Year Heritage of Service
Diversified Telecommunications Inc., (DTI) was founded in 1985, as a pay phone provider. Knowing the needs of the communities it served brought DTI early success. Because DTI was an independent payphone company with lower overhead, it was able to offer a much larger percentage of the phones’ revenues to retailers than bigger providers, such as Illinois Bell, could offer. With the proliferation of cell phones, the pay phone business began to dwindle. Looking ahead DTI had already begun exploring the information technology services arena and found two areas in which to expand their business.
Expanding into Network and IT Consulting
The first area of expansion was in network infrastructure. This included network cabling, which was a logical extension of the phone business. With the growth of business networks, it was a smart move. DTI has been offering network cabling, including network design, pre-project planning, structured cabling systems and on-site technicians, since 1994. Based on the success of the network infrastructure business, Diverse Technologies, Inc. was created in 2008 to provide network communication technicians from I.B.E.W. Local 134, project managers, project coordinators and of course account managers to offer an expanded set of Network Services to help ensure clients expectations were exceeded from beginning to end.
The second area of expansion is IT Consulting, including ERP implementations, software application design and development, computer programming, project management and supplemental staffing. DTI saw that a project often required additional sets of hands or skill sets our client did not have on staff. As opposed to hiring additional staff, they looked to DTI to fill their needs. The division, originally developed to support client needs for project assistance in 1996, grew into the establishment of Diversified Technology, Inc. in 2007.
Adjusting to a Changing Market
Into the 2000s, DTI grew at an incredible rate. It was recognized twice by the Inner City 100 as one of the fastest growing inner-city companies in America. DTI’s client list included some of the top organizations headquartered in Chicago, such as Amoco, Ameritech, and Quaker Oats. But a series of mergers and acquisitions, with corporate decisions now being made outside Chicago, resulted in DTI losing some of its large, long-term clients. Therefore, DTI transitioned once again, balancing its portfolio to include more clients in the government and education industries that aren’t susceptible to mergers and acquisitions by out-of-state corporations, developing strong relationships with some of the largest system integrators and software providers in the business, and providing its service offerings to organizations throughout the country.
Focusing on Specific Industries and Partners
Today, DTI has three services: IT Consulting, Advisory, and Network Services. Advisory is the newest offering, where DTI can provide advisory services for project management, quality assurance, and organizational change management that are software agnostic. While it supports many industries, DTI is focused on Energy, state and local government/education (SLED), and Financial Services. Its experience working with energy firms includes ERP systems, smart meters, and integrating systems to accommodate mergers and acquisitions. Its SLED practice supports state and local governments, including a specialization in transit authorities, along with the needs of K-12 as well as higher education. For financial services organizations, such as JP Morgan Chase, DTI provides IT Consulting and Advisory services.
DTI has built strong relationships with its clients, large system integrators such as Accenture, Deloitte, PwC, and IBM, and software providers such as Oracle, SAP and ServiceNow. DTI has realized significant growth over the last few years following this strategy.
DTI continues to innovate and adjust to the market. It provides its clients high quality services at a reasonable price by recruiting and retaining highly desirable talent, keeping its overhead costs low with a lean and agile infrastructure, and striving to exceed its clients’ expectations.
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