Position: IT Technician
Location: Philadelphia, PA (On-Site)
Contract: 9+ Months and Extendable
Client: City of Philadelphia Office of Innovation and Technology.
Position ID: SO# 428
Description:
Work activities:
We are seeking a technician to provide hands-on, first response support for passenger-facing technology in the airport. This position requires a lot of walking in the terminals to observe, identify, correct and report technology issues, ensuring systems remain operational and presentable for passengers and stakeholders.
Key Responsibilities/Work Activities:
· Operational Support
o Perform daily walk-throughs of terminals to monitor passenger-facing equipment is operational.
o Respond to system alerts, trouble tickets, or work orders assigned by the Airport Systems Team.
o Replace, reboot, or reconfigure digital display hardware, controllers, media players as required.
o Support installation, testing, and calibration of smart restroom technology (people counters, sensors, feedback tablets, QR codes).
o Perform other technical or operational tasks as reasonably assigned to support the uptime and appearance of passenger-facing systems.
· Preventive Maintenance
o Perform periodic inspections and cleaning of display and sensor equipment.
o Conduct preventive hardware and connectivity checks in accordance with PHL''''s maintenance schedules.
o Report and document any observed degradation, hardware faults, or environmental concerns (e.g. heat, moisture, vibration).
· Documentation
o Update asset tracking records and systems documentation (including device IDs, locations, and serial numbers).
· Work Environment & Physical Demands
o Airport Setting : The technician will operate within the PHL Airport campus and ancillary buildings, including landside (public) and airside (secure) areas.
o Physical Activity : This is a high mobility role. The assigned staff must be able to:
o Walk long distances (potentially 5 – 10 miles per shift) across multiple terminals.
o Stand or remain on their feet for extended periods.
o Lift and carry equipment.
o Climb ladders or utilize step stools to access ceiling-mounted equipment or high-wall displays.
o Scheduling & Flexibility : While primary support follows standard business hours, the technician may be required to support after-hours maintenance windows or emergency repairs to minimize disruption to passenger flow.
Skills/experience of the assigned staff:
Required
· Ability to handle urgent requests or solve unexpected problems in the field.
· 2-3 years of experience in IT field operations, systems support, or similar hands-on technical role.
· Familiarity with digital signage systems, controllers, and other smart technology.
· Basic understanding of IP networking, cabling standards, and troubleshooting tools and techniques.
· Ability to work independently in an active airport environment and communicate clearly with team leads.
· Comfortable working with HDMI/DisplayPort, CAT6, and PoE devices.
· Comfortable interacting professionally with Airport Operations, Facilities, vendors, and sometimes airline partners.
· Ability to obtain an airport security badge (SIDA).
Highly Desired/Preferred
· Experience supporting systems that must maintain near 24/7 availability.
· Experience supporting large-scale digital signage deployments.
· Experience managing a digital content management system.
· Skilled at clean installations, cable dressing, labeling, and rack/closet organization.
· Familiarity with LCD/LED panel troubleshooting (driver boards, panel failures)
· Understanding the urgency of outages in mission-critical scenarios.
· Knowledge of Windows operating system required
· Experience with Microsoft Office: Word, Excel
· Experience imaging a computer
· Strong knowledge in PC hardware
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