Windows 11 Upgrade Technician - Hybrid - Contract - Washington, DC - B4095B

Hybrid in Washington D.C., DC, US • Posted 7 hours ago • Updated Just Now

Contract Corp To Corp

Contract Independent

Contract W2

Hybrid

Depends on Experience

Technovision, Inc.

Fitment

Dice Job Match Score™

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Job Details

Skills

Windows operating system
iOS devices
iOS-based applications
and iCloud account management
ZenDesk
ServiceNow
Ivanti
or BMC Helix

Summary

Our direct client is looking for a Windows 11 Upgrade Technician for a Hybrid Contract (7-8 months) in Washington, DC

J0B DESCRIPTION:
- Technician with a strong background in Windows 11 to assist with the upgrade of operating systems from Windows 10 to Windows 11 across our organization. This role involves assessing current systems, performing upgrades, troubleshooting any issues, and ensuring a smooth transition for all users.

Key Responsibilities:
- System Assessment
- Evaluate existing hardware and software for Windows 11 compatibility.
- Prepare inventory reports of all devices requiring upgrades.
- Upgrade Process
- Execute the upgrade process for Windows 10 to Windows 11 on designated systems.
- Ensure the backup of all critical data and settings before proceeding with the upgrade.
- Install and configure Windows 11, ensuring all features and functionalities are operational.
- Software Installation
- Install necessary software applications and post-upgrade tools.
- Ensure compatibility of third-party applications with Windows 11.
- User Support
- Provide expert technical support and guidance to users during and after the upgrade process.
- Create user accounts and manage permissions on Windows 11 as needed.
- Troubleshooting
- Resolve complex issues related to the upgrade process, including hardware, software, and network problems.
- Document all troubleshooting steps and solutions for future reference.
- Training & Documentation
- Assist in training users on the new features and functionalities of Windows 11.
- Develop and update training materials and user guides tailored to user needs.
- Final Reporting
- Compile and submit a report on the upgrade process, user feedback, and any issues encountered.
- Recommend improvements based on observed challenges and user experiences.

Qualifications:
- Educational Background
- Associate’s degree in computer science, Information Technology, or related field preferred.
- CompTIA A+
- CompTIA Network+

Experience:
- Minimum of 3 years of experience in a technical support role with a strong focus on Windows 11.
- Proven hands-on experience with Windows 10 to Windows 11 upgrades and migrations.

Technical Skills:
- In-depth understanding of Windows 11, including system architecture, features, and functions.
- Familiarity with troubleshooting hardware and software issues specific to Windows 11.
- Knowledge of Microsoft Office Suite and related software.

Soft Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.

Work Environment
- This role may require occasional lifting and moving of hardware equipment.
- May involve working in various office locations within the organization.
- Onsite at least three days, but possibly five days

SKILL MATRIX:
- Experience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management - Required
- Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management - Required
- Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets - Required
- Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix - Required
- ITIL v4 Foundation - Required
- CompTIA A+ - Required
- Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick - Plus to have
- Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix - Plus to have

Question 1: Hybrid position that will require Onsite at least three days, but possibly five days. Are you fine with it?
Question 2: May involve working in various office locations within the organization. Are you fine with it?
Question 3: This role may require occasional lifting and moving of hardware equipment. Are you fine with it?

Location: Hybrid (at least 3 days/week, possible 5 days/week), Washington, DC
Type: Contract (7-8 months)
Work Location: 1101 4th St. SW, Suite 350, Washington DC 20024

Please send resume to "jobs at etechnovision dot com" with B4095B in Subject for immediate consideration.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: tecvis
Position Id: B4095B
Posted 7 hours ago

Company Info

About Technovision, Inc.

Technovision's methodology helps its expert professionals work closely with customers to understand and map the concept/ problem, detail the requirements, architect the system and further develop, deploy and support the applications on a continuous basis. Technovision takes complete responsibility for the application. For maintenance and support, Technovision's has developed a phased methodology that ensures smooth transition of resources (including customer employees, where applicable) and steady support.

TechnoVision's IT Services approach the customer with a 50-45-5 percent rule. We develop and offer 50 percent of our services by drawing upon our extensive industry experience and knowledge of trends we have tracked over time.

The next 45 percent of the solution is tailored to your precise needs. This level of importance is generated based on the aspect of customer differentiation. Every customer of ours is unique and extremely important. Hence we consider your organizational culture, your distinct business processes and operations, the needs of your customers, your risk tolerance, your competitors, and the dynamics of your markets. We concentrate on your organization's unique characteristics, such as tasks, workflow, business processes, finances and technology.

The last 5 percent is allocated to Contingency, and attributed to your anticipated needs or the uncertainties you face. This 5 percent solution enables your enterprise in change management, keeping your options open in case of contingency, and bracing yourself as changes occur around you.

Career Website
http://www.etechnovision.com

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