Help Desk Analyst

Help Desk Analyst
Port Washington, NY (Onsite)
Direct Hire
JPC - 19711

We are looking for a Help Desk Analyst. This is a direct hire opportunity based out of Port Washington, NY (Onsite).

As a Help Desk Analyst, you will support the Unified business organization by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects.
Help Desk Analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize hardware and software resources they need to work.

Qualifications:

• Bachelor's degree in Information Technology / Computer Science or comparable IT work experience.
• Must be well-versed in Windows 10/11 operating systems.
• Must have fundamental understanding of Windows 2012-2022 Server operating systems.
• Must have beginner to intermediate understanding of network services and concepts.
• Must have experience with various aspects of Office365, including SharePoint and Exchange.
• Must be able to troubleshoot in an analytical, effective and efficient manner.
• Experience with ERP systems is a plus.
• Must be strong with Excel Macros.
• Must have intermediate understanding of security best practices.
• Excellent organizational skills including attention to detail and multi-tasking.
• Strong analytical and problem-solving skills.
• Must be located within reasonable commute to Port Washington, NY.

• Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications.
• Provide technical support and solutions.
• Test and install computer systems and software.
• Maintain records of trends and patterns on computer issues.
• Collaborate with senior IT staff for assistance to solve difficult issues.
• Assist with onsite support and installations.
• Update service ticket system with ticket problem and remediation details.
• Work with service desk team to resolve support tickets in a timely fashion.
• Work to maintain service desk SLA goals set by the IT Manager.
• Handle all aspects of new user setup.
• Assist with user desk relocation.
• Configure workstations for new users and upgrades.
• Troubleshoot basic network connectivity issues.
• Assist IT staff with larger scale projects.
• Help maintain Microsoft Excel macro-based documents.
• Assess and remediate cyber security alerts.
• Maintain thorough documentation.
• Assist with asset tracking and update asset tracking system.

• Highly motivated individual able to work independently or in team environment, partnering to accomplish joint objectives.
• Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative.
• Professional, ultimate team player and willing to work after hours on the rare occasion.
• Receptive taking direction and be willing to cross train.
• Deliver technical solutions to meet business needs and requirements.

Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $70,000 to $90,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About the Client
Our client is a leading North American distributor of building materials.

About Solugenix
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated ally focused on your success in today's fast-evolving digital world.