Role Summary
Responsible for end-to-end Oracle Cloud Operate solution architecture, ensuring production stability, secure integrations, and disciplined incident/problem/change governance across functional and technical teams, consistent with Operate delivery expectations (L2/L3 support, RCA, runbooks, quarterly update readiness).
Key Responsibilities
• Own current/target-state architecture across Oracle Cloud (ERP/SCM as applicable), integrations, and data flows; set design standards and non-functional requirements.
• Act as escalation point for complex cross-module/integration production issues; lead root-cause analysis and recurrence prevention.
• Govern integration patterns and operational readiness (FBDI/APIs/OIC or middleware): monitoring, error handling, reprocessing, resiliency.
• Lead production change/release planning (defects/minor enhancements), environment readiness, and cutover/validation steps.
• Drive Oracle quarterly update impact assessment and coordinate regression testing/production validation.
• Maintain/approve runbooks, SOPs, and knowledge articles; provide operational reporting (SLA, incident trends, recurring issues) and mentor the support team.
Required Qualifications
• 8+ years Oracle experience (Oracle Cloud strongly preferred) with solution architecture ownership in a production/Operate (AMS) environment.
• Strong expertise in FBDI, REST/SOAP APIs, OIC/Middleware, OTBI, BIP, Groovy, OCI & VBCS.
• Proven delivery in ITIL-oriented support models (incident/problem/change) with strong documentation and stakeholder management.
Preferred / Nice-to-Have
• Prior Oracle Cloud AMS/Operate experience; ServiceNow/Jira; OTBI/BI Publisher/Smart View exposure.
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