Lead Software Engineer / Engineering Lead - San Ramon, CA (Onsite)

San Ramon, CA, US • Posted 1 hour ago • Updated 1 hour ago
Contract Corp To Corp
Contract Independent
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Python
  • FastAPI
  • Pydantic
  • pytest
  • DynamoDB
  • React
  • LLM integration
  • AWS Lambda
  • AWS Bedrock
  • prompt engineering

Summary

Lead Software Engineer / Engineering Lead

Location: San Ramon, CA (Regular 5 days Onsite)
Visa: Any valid visa is fine.

Overview

We're looking for a senior engineer to own and extend the platform that powers customer support operations, an AI-driven Python/FastAPI service connecting Gladly, Sierra AI, Zoho CRM, and Shopify.

<>What You'll Build
  • AI conversation classification pipelines using OpenAI GPT-4o, AWS Bedrock, and sentence embeddings (BGE/SentenceTransformers)

  • Event-driven serverless backend on AWS Lambda + SQS

  • Integrations with Gladly, Sierra AI, Shopify (GraphQL + REST), Zoho CRM, and SimpleSat

  • Analytics reporting via New Relic NRQL with React/TypeScript dashboards

  • Develop and Maintain Gladly Configurations and customizations and build tools to help agents

  • Develop, configure & test AI agent to interact with customer queries

Required Skills

  • Python FastAPI, async/await, Pydantic, pytest

  • AWS Lambda, SQS, DynamoDB, Secrets Manager

  • LLM integration OpenAI SDK, AWS Bedrock, prompt engineering

  • Sentence embeddings & semantic similarity (SentenceTransformers, cosine scoring)

  • SaaS REST API integrations (Gladly, Shopify, or similar)

  • React + TypeScript

Nice to Have

  • New Relic NRQL

  • K6 load testing / TypeScript automation scripts

  • SAML2 / auth middleware

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91132356
  • Position Id: 9094920
  • Posted 1 hour ago
Contact the job poster
Nimisha Golchha

Nimisha Golchha

Recruiter @ Triunity Software
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