Support role for Student Data Systems

Need 8 years’ experience with TSDS (Texas Student Data
Systems).


Visa:  or EAD
Job Title:  Support role for Student Data Systems
Location:  Remote
Duration:  12+ Months
Interview: Video

LinkedIn with pic   
Need submission soon(1-2 hours)

This job requires 8 years experience with TSDS (Texas Student Data Systems) but if  they worked with other state student data systems we can try that but:

ONLY SEND IF THEY HAVE THAT (or even if some of the years are with other states) even 5 years or more of this may be okay for me to send. Not sure if they will have the key word TSDS so as long as they worked for a company like an Education agency that deals with Student data systems for 8 years (but if its 5 I can try it)

DONT SEND IF THEY DONT HAVE THIS I CANT SEND IT

I have to submit the resume and 3 references (name, title, company, phone).
Don't worry about form, just send resume and references (but resume must
mention the student data systems in at least 5 years of jobs (if they have 8
years then 8 years)


MUST HAVE

8  Required Texas Student Data System (TSDS): LEA/vendor-level experience
working with the TSDS and its data collections.

8 Required Customer Service: Experience in customer service, with strong
communication skills.

8  Required Collaboration: Strong ability to work closely with
cross-functional teams.

8 Required Communication: Excellent communication skills to effectively work
with cross-functional teams.

8 Required Attention to Detail: High level of accuracy and attention to
detail in all documentation tasks.

8 Required  Training and Support: Experience in training other team members.



PREFERRED

8  Preferred Software Documentation: Familiarity with documenting software
issues, release notes, and technical guides.

8  Preferred Technical Writing: Proven experience in creating clear, concise,
and comprehensive technical documentation.


Job Description
Customer Support  

• Research and resolve technical support tickets regarding the Texas Student

Data System and associated data submissions.  

• Prioritize and escalate issues requiring deeper investigation or development

team involvement.  

• Serve as potential business point of contact for support-related meetings

and/or communications  

• Gain necessary knowledge and understanding through available resources and

training  



User Testing  

• Design and execute user acceptance testing (UAT) plans to validate

functionality and usability of TSDS-related features.  

• Document and track defects identified during testing, ensuring timely

resolution through collaboration with the Product Owner and Project Management
teams.  

• Gather and analyze feedback from end users to identify areas for improvement

and enhance overall user experience.  

• Coordinate cross-functional efforts to ensure testing aligns with business

requirements and agency standards.  



Technical Documentation:  

• Create comprehensive and clear technical documentation for end users.  

• Ensure all documents are accurate, up-to-date, and adhere to agency standards

and accessibility requirements  

• Collaborate closely with the Product Owner team to gather necessary

information.  

• Documents may include, but are not limited to, simplified promotion logic

guides, known software issues, software deployment release notes, and
newsletter updates.  



Customer Relations:  

• Assist the Product Owner team with outreach to customers during peak TSDS

data submission timeframes.  

• Document software and data submission issues reported by Education Service

Center (ESC) and Local Education Agency  (LEA) customers.  

• Present outreach findings to the Product Owner team, management, and division

leadership.  

• Maintain regular communication with customers to understand their needs and

concerns.