Senior Product Designer Location: Nashville, TN or REMOTE What you do As a Sr Product Designer, you will be responsible for crafting complex and engaging experiences that delight our millions of global users. You will develop interaction designs for web, chat, multi-modal digital experiences, and in-person services for any channel or platform, and you are a leader in the creation of business and consumer products. You love to take on complex problems that require integration of a wide array of toolsets and love to work closely with others who feel the same, and your solutions merge with a larger structure to create a cohesive design ecosystem.
Essential Duties - Collaborate with multiple teams (including product managers, designers, and engineering leads) to conduct research, user testing, and to create elegant solutions to complex problems.
- Design and document highly complex information architecture and user interfaces using best-in-class tools.
- Be the strongest advocate for our customers by contributing to the product design strategy all the way to the nuances of the user interface.
- Take initiative in identifying problems and opportunities to improve the product offering. In partnership with our research team, identify and prioritize jobs to be done based on customer needs.
- Lead design from early problem space exploration through production launch and data analysis.
- Level up the team's overall strength in design skills/disciplines by demonstrating them on a day-to-day basis, identifying best practices, and helping others acquire those same skills.
Who you are - Have a low ego. Are self-aware. Have a high EQ. You listen, reflect, respond, and not just react.
- You can give and receive constructive feedback. You gather feedback judiciously but know when to adjust your designs and when to follow your initial vision.
- You understand the end-to-end product design process, including how to develop and use information architecture, journey mapping, prototyping, user stories, user testing, visual design and wireframing.
- You manage your time and deadlines, as well as being comfortable designing in an iterative way to learn and adapt.
- You have a constant commitment to stay up to date with the latest industry news and developments. You are particularly adept at adapting to new tools and are interested in always finding a more efficient
- 5+ years designing for multiple platforms experience, with 3+ years as a senior designer or equivalent practical experience
- Portfolio of sample projects highlighting design for web-based applications, mobile applications, service design and consumer-facing websites and/or applications.
- Lead the Content Design Community of Practice, collaborating with content writers across multiple teams and domains to develop writing standards and conventions and voice and tone guidelines.
- Established Content and Innovation Awareness, a workflow process that helps improve consistency and aligns multiple teams and stakeholders across our global customer claim platform.
- Facilitate monthly learning sessions and workshops centered on content writing and design upskilling, and other valuable topics for the Product Design organization.
Skills and Competencies Empathy / EQ: Displays a high degree of
empathy for others. Keep a
high EQ with a
low ego .
Communication : Ability to communicate ideas clearly through the power of
storytelling that can evoke action while encouraging
collaboration .
Design Strategy: Help define, facilitate, and drive a vision for our products that result in
thoughtful customer experiences while considering the business strategy . This vision will be brought to life by leveraging frameworks for
problem definition , defining opportunities for desired outcome, collaboration, facilitation, prioritization, and stakeholder alignment within a
human-centered design process .
Content Strategy: Leverage the written word to communicate clearly to customers and drive experience outcomes with empathy. Proficiency in
voice/tone , consistent with our voice and experience principles.
Service Design: Understand and
map the system that delivers the current and desired customer experience in all channels (this encompasses broad considerations around how we deliver the service).
Design Research: Elicit and understand questions the organization is asking and define appropriate research design to answer them. We do
research through design , not just for design, leveraging
co-creation with all stakeholders to create
actionable insights for our teams.
Interaction Design: Transform complex processes into simple, efficient customer experiences. Understand the impact of
information architecture on
usability and create clear
experience maps and
prototypes to communicate processes to partners.
Visual Design: Create elegant experiences that customers love and enjoy using. Proficiency in
layout, hierarchy, typography and understanding of the impact of visual design on
accessibility .
UI Design: Create highly usable and efficient user-interfaces (visual or otherwise). Proficiency in
usability ,
graphical user interface design ,
design patterns ,
accessibility , and
handoff to engineering partners .
Collaborate and then commit: We make decisions based on
collaboration , with open,
honest debate , using the best data available and knowing
the best insights can come from anyone . Once a decision is made,
we are all responsible for the outcome .
Take Ownership: We act like owners, with a sense of urgency and willingness to roll up our sleeves, taking accountability to drive sustained results.
Reach for full potential: We are driven by divine discontent and an entrepreneurial spirit, innovating rapidly and solving big problems for our customers.
Play a team sport: We seek the best teammates and endeavor to bring out their best through empowerment, diversity, humility, open feedback, active coaching and courage through everyday leadership.
Put customer's first: We know our customers and use excellence in execution to act with their best interests in mind, achieving success through trust-based relationships with our client partners and teammates.
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