Technology - Systems Engineer

Job#: 3045042

Job Description:

The team is responsible for the support & maintenance of studio production systems and data networking infrastructure. The team supports the daily operations of media and/or live broadcast productions and pipeline of products through various distribution channels. The team also engages in gathering new system/network operational requirements, designs a solution, documents and executes implementation in order to meet the ever changing technology requirements of studio/broadcast environment.

The team members are required to have knowledge of media production work flows, keep abreast of new technologies and methodologies that aid in the productivity and reliability of the content production workflows and have excellent technical and interpersonal skills.

The Production System Engineer position is expected to perform a variety of specialized and complex activities involved in the installation, configuration, set-up, operations, modification and repair of broadcast/media endpoints, automated office, and conference equipment, systems and related hardware and software.

This position includes the following primary objectives:

[Services and Infrastructure Support and Management]

Facilitates and manage technology projects including but not limited to streaming network infrastructure implementation, wireless radio infrastructure implementation, server maintenance and upgrade.

Participates in planning for the system infrastructure, participates in evaluating new technologies, in researching network and system configurations for future implementation.

Engages with clients to establish the requirements/needs, design & present the solution and propose/execute the procurement/install/commission/test/train plan.

Performs infrastructure management / maintenance tasks

Manages conference rooms

Performs O365 service administration tasks for Production Collaboration / Email service which includes -

o User account / Email account provisioning

o Sharepoint administration

o Authentication / Security Management

o Audit / Reports

Performs user management tasks for production network.

Oversees provision of access to internal streaming services. Performs account administration tasks of user account creation and scheduling as well as onsite service request for streaming as needed.

Supports as tier 1 for Network services for production area/workflows.

Responds to system/network outages, escalate and participate in collaboratative remediation sessions

[End User Support & Production Support]

Provides end user production/workplace support including incident resolutions, asset management, patch/upgrade management, software installations/troubleshooting and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals - creative pheripherals includes Cyntiq.

Provides onsite end user support during broadcast/media production hours including nights and weekends as scheduled.

Manages and supports network infrastructure services for multiple locations.

Partners with other technology teams across the organization and also with external IT partners to function as technical liaison to carry out implementation and resolution.

Partners with other production technology and media engineering teams to support production network and hardware.

Organizes and executes office moves and asset reallocations

Performs OS imaging tasks and maintains standards for all platforms for studios

Performs preventative maintenance on all systems and equipment in order to ensure optimum performance.

Application deployment / management including Creative Cloud

Event support

Printer management

Proven track record providng end user IT services.

Minimum 5 years of experience as support analyst/engineer including image creation/build, OS installation/troubleshooting

Skills / Specialized Knowledge/

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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