Technical Support Technician

Cleveland, OH, US • Posted 16 hours ago • Updated 16 hours ago

Contract Independent

Contract W2

On-site

$29/hr

Vaco by Highspring

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Summary

IT Support Technician (Contract-to-Hire) – On-Site Clinical Support

Job Type: Contract-to-Hire (6 months with high likelihood of conversion)
Schedule: Monday–Friday, standard business hours (OT not expected)
Location: On-site at designated clinical locations
Start Date: ASAP
Pay Range: $28–$29/hr (W2)

Overview

A growing healthcare organization is seeking a skilled IT Support Technician to provide on-site technical support to clinic and office staff. This role focuses on ensuring optimal hardware/software performance, supporting end-users, and maintaining smooth daily operations in a high-paced, patient-focused environment.

This is a 6month contract-to-hire opportunity designed for someone who excels in customer service, problem solving, and hands-on technical support.

Responsibilities

Provide hands-on IT assistance to clinical and administrative staff.
Troubleshoot and resolve user issues promptly and professionally.
Train end-users on hardware, software, and internal systems.
Monitor and optimize hardware, software, and system performance.
Support network connectivity (Cisco routers, switches, wireless access points).
Conduct Wi-Fi coverage checks, failover testing, and physical cabling verification.
Assist engineers with troubleshooting and confirm alignment with design documentation.
Perform inventory tasks:
- Scan asset tags
- Assign building/room locations
- Verify device counts (monitors, keyboards, etc.)
- Confirm devices power on and connect to data ports
Provide on-site support during employee arrival and go?live periods.
Support printing systems and troubleshoot issues on-site.
Collaborate with IT, Service Desk, and clinical training teams.
Assist with staging equipment for installation.
Document technical processes and maintain accurate knowledge libraries.

Requirements

2–5 years of experience in IT support or helpdesk roles
Strong troubleshooting skills and customer service mindset
Solid understanding of computer hardware and software
Basic knowledge of networking concepts (entry-level OK)
Experience with IT helpdesk/ticketing systems
Ability to train end-users effectively
Strong communication and interpersonal skills
Experience documenting procedures and technical steps

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115369
Position Id: 468416
Posted 16 hours ago

Company Info

About Vaco by Highspring

Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com. 