Set the vision and strategy for new capabilities and customer experiences, grounded in a deep understanding of customer needs, business objectives, and technology.
Play a critical role in concept development and end-to-end experience design, translating customer research, usability studies, market insights, and data into actionable requirements.
Lead strategic, cross-functional initiatives that drive business results, improve customer experiences, and increase organizational agility.
Develop and continuously evolve the roadmap and backlog, balancing customer value, business priorities, technical feasibility, and global reusability.
Define and prioritize features and enhancements aligned with the long-term vision and strategic objectives.
Drive initiatives from ideation and planning through design, delivery, testing, launch, and post-launch optimization.
Partner closely with Technology teams to oversee end-to-end delivery, including functional and non-functional requirements.
Collaborate across Technology, Risk, Legal, Compliance, and other teams to align requirements, manage dependencies, resolve issues, and adjust priorities as needed.
Lead applicable Agile cadences and ceremonies to enable effective decision-making, prioritization, and execution across workstreams.
Monitor performance, analytics, and customer feedback after launch. Partner with digital platform teams on A/B testing and Test & Learn initiatives to optimize experiences and increase engagement.
Provide strategic thought leadership to evolve the roadmap and backlog while ensuring solutions are scalable and reusable across markets and platforms.
5+ years of relevant experience, with a strong track record of delivering consumer-facing digital experiences and capabilities.
Proven ability to establish a clear vision and strategy and translate them into actionable roadmaps and priorities.
Strong customer-first mindset, with demonstrated empathy for end users and a passion for creating best-in-class experiences.
Inquisitive and intellectually curious, with strong problem-solving skills, attention to detail, and a proactive, can-do mindset.
Strong understanding of digital application architecture, including web and native mobile applications, with the ability to operate effectively at the intersection of technology and business.
Experience working with cross-functional teams to ideate, define, and prioritize features based on customer value, business impact, technical feasibility, and risk.
Demonstrated ability to take complex initiatives from concept through launch, validation, and impact measurement.
Experience with Agile and/or Scaled Agile methodologies and collaboration tools such as Jira, Rally, and Mural.
Familiarity with digital analytics and reporting platforms, including Google BigQuery or similar tools.
Familiarity with AI tools and technologies, including Microsoft Copilot, custom GPTs, and other generative AI solutions.
Ability to navigate technical, regulatory, operational, and communication complexities across large, multi-workstream initiatives.
Highly organized, self-motivated, and execution-oriented, with the ability to manage competing priorities in a fast-paced, highly matrixed environment.
Excellent communication and influencing skills, with the ability to engage and align cross-functional partners and senior leaders.
Positive, resilient, and adaptable, with the ability to navigate ambiguity and evolving priorities.
Bachelor’s degree or equivalent relevant experience.
