Operations Engineer - hybrid schedule

Infrastructure Operations Engineer

About the Role
The Infrastructure Operations Engineer is an integral part of Latham s Technology & Information Services team. This role will be responsible for the implementation, maintenance, support, and decommissioning of physical and virtual server and storage systems, ensuring that these platforms are consistently configured, secure, and reliable across the firm s global technology platform, while performing routine operational tasks, including system patching, upgrades, backups, and recovery testing, in line with firm policies and change management processes. This role will be located in our Las Vegas office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Responsibilities & Qualifications
Other key responsibilities include:
Troubleshooting complex infrastructure incidents and service requests, working closely with Design and Engineering Team and vendors to drive timely resolution and root cause analysis
Monitoring the health, performance, and capacity of infrastructure systems, proactively identifying and resolving issues to minimize downtime and service disruption
Supporting infrastructure lifecycle management, including hardware and software refreshes, migrations, and decommissioning, in accordance with firm standards and project timelines
Maintaining accurate and up to date technical documentation, including standard operating procedures, system inventories, configuration records, and topology diagrams
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that we retain

We d love to hear from you if you:
Demonstrate good knowledge of ITIL, ITSM, Problem Management, Service Management and Change Management frameworks
Possess the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problems
Exhibit well-developed and professional interpersonal skills, and the ability to interact effectively with people at all organizational levels.

Essential
VMWare AVI Load Balancer (NSX Load Balancer)
VMWare vSAN build, configuration and support
VMWare NSX Network security and routing
Core VMWare stack and eco-system
VMware Cloud Foundation (9.x)
Dell PowerEdge Server hardware

Non-essential
Rubrik
Qumulo
PURE storage

And have:
ITIL Foundation
Bachelor's degree or Higher Education Diploma in Information Technology or related field; equivalent work experience can be considered in lieu of Bachelor s degree
Microsoft Certification or equivalent experience, preferably
VMWare Certification (VCP) or equivalent experience, preferably
A minimum of seven (7) years progressive computer systems management and support experience, preferably in a multi-site enterprise-scale environment, such as an international law firm or professional/financial services
A minimum of five (5) years experience of installing and maintaining Windows servers, including operating system installation, configuration, administration, maintenance and troubleshooting
A minimum of five (5) years experience of installing, maintaining, and supporting Enterprise server, storage and backup systems - in particular Dell servers, storage and backup systems; experience of Storage Area Networking, PURE Storage arrays, preferably
A minimum of five (5) years experience with Active Directory in a large multi-site Microsoft environment, including, but not limited to, understanding and supporting directory services, DHCP, DNS, and Group Policies
A minimum of five (5) years experience of installing, maintaining, and supporting high availability systems using VMware
Experience with VMWare NSX, vSAN and other vSphere supporting technologies
A minimum of five (5) years experience installing, maintaining, and supporting RHEL Linux and Kubernetes based systems
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham s comprehensive benefit program which includes:

Healthcare, life and disability insurance
A generous 401k plan
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff