Datacenter Field Operations Technician
Zenox Global, LLC
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Job Details
Skills
- Datacenter
- Technician
- Field Operations
- Cabling
Summary
Job Description:
About the Role
We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role — diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crews to keep AI-infrastructure builds and operations on track. You will be part of a 24×7 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners.
◦ Rotating shifts (Days/Nights) with on-call requirements
◦ Extended shift capability during surge/ramp periods
Structured Cabling: Expert-level copper and fiber optic cable installation (Cat6A OM4, OS2, MPO/MTP)
Fiber Optics: Splicing, termination, OTDR testing, cleaning, connector inspection (microscope)
Rack & Stack: Data center rack installation, cable management, labeling standards
Hardware Handling: Network switch/router installation, line card insertion, optics installation (ESD compliance)
Testing Tools: OTDR, optical power meter, VFL, loopback adapters, cable certifiers
Physical Layer: Troubleshooting Identify and resolve connectivity issues at Layer 1 (light levels, fiber breaks, bad connectors)
Ticketing Systems: Ability to use workflow management tools for ticket tracking and closure
Liquid Cooling Systems: Familiarity with AALC rack systems, hose connections, valve operations (preferred)
Experience
• 2–5 years of experience in data center cabling, network hardware installation, or telecommunications
• Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments
• Experience with large-scale rack deployment projects (50+ racks)
• Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)
• Experience working with liquid-cooled rack systems (AALC) preferred
• Experience with barcode scanning and asset management workflows preferred
Preferred Qualifications
• BICSI certification (Installer, Technician) or equivalent
• OSHA 10/30 certification
• Experience in hyperscale data-center environments — multi-tenant or campus-scale
• Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking
• Background in either telecom carrier ops or large enterprise network repair
Shift & Work Model:
Coverage: 24×7 across three 8-hour shifts. Assignment may include any of: Day
(07:00–15:00 ET) · Swing (15:00–23:00 ET) · Graveyard (23:00–07:00 ET).
Pattern 5 days on / 2 days off; 40 hrs / week.
Compensation: Shift differentials apply for Swing and Graveyard shifts per company policy.
On-call: Field Ops technicians may be asked to support emergency response outside scheduled hours on a rotating basis.
- Dice Id: 91165942
- Position Id: 9121585
- Posted 5 hours ago
Company Info
Established in 2020, Zenox Global embarked on a mission to redefine staffing solutions. From our inception, we recognized the evolving needs of businesses and the workforce, driven by a commitment to innovation and excellence.
In our early days, we focused on building a robust network of talent and establishing strong relationships with clients across various industries. By understanding the unique challenges each sector faced, we tailored our approach to deliver customized staffing solutions that aligned with our clients' strategic goals.
In 2021, we expanded our services to include specialized recruitment sectors, allowing us to cater to a broader range of client needs. Our commitment to diversity and inclusion became a cornerstone of our strategy, ensuring that we provided opportunities for all candidates while enhancing the talent pool available to our clients.
As we progressed into 2023, the foundation we built allowed us to thrive in a competitive market. Our reputation for delivering high-quality candidates promptly made us the go-to staffing solution for numerous organizations. We invested in technology, utilizing advanced tools for candidate sourcing and management, which streamlined our operations and improved efficiency.
Now, as we look forward to the future, Zenox Global continues to embrace innovation and remain ahead of industry trends. Our journey is not just about providing staffing solutions; it is about forging lasting partnerships and creating a positive impact on the workforce landscape. We remain dedicated to supporting our clients and candidates as we navigate the ever-changing world of employment together.
With each milestone, we strengthen our resolve to be at the forefront of staffing solutions, ensuring that we are not only meeting today’s needs but also anticipating tomorrow's challenges.
